111 Health Advisor - NIGHTS ONLY

Are you someone who is looking to work night shifts and make a difference to people’s lives? As a key part of the 111 team, you would be doing just that.

We are currently looking for passionate individuals to join us as a Health Advisor for our 111 Call Centre based in Southall. The 111 service operates 24/7 and we have opportunities available for you to join our team, working night shifts only, at a competitive rate of £13.56 per hour (during the week) and £14.03 per hour over the weekends. The night shifts run from 23:00pm to 07:00am.

As a Heath Advisor, you would be responsible for handling calls from members of the public and assessing patients using a state of the art triage tool called NHS Pathways. You will handle calls that are both urgent and non-urgent – the 111 service is a service where people when they have an urgent but not life threatening healthcare need, however there are times you will be faced with more urgent and life threatening situations.

We offer extensive training that equips you with valuable skills to ensure you are confident in your role of a Health Advisor and that will help you handle the different types of calls and situations that you are faced with in your role. We have two training courses that you can choose to join – there is a part time training course and full time training course. The hours for the training are:

• Full Time Course – Monday to Friday, 9am to 5pm, for 4 weeks.
• Part Time Course – Tuesday, Wednesday & Thursday, 6pm to 10pm, AND 9am to 5pm on Saturday and Sundays for 5 weeks.

The upcoming training course start dates are:

• 3rd April - Full Time Course 
• 15th April - Part Time Course 

What you will need:

• GCSE/Functional Skills English and Maths at Grade C (or equivalent) or above.

• A real passion for helping other people, with the ability to learn all sorts of new skills and to thrive and develop in a fun, friendly, well-supported team.

What you will get:

• £13.56 per hour - contractual night rate (23:00pm to 07:00am) 
• £14.03 per hour - red zone weekend rate (T&C's apply)

• 25 days’ annual leave, increasing with service up to 28 days per year + bank holidays.

• Great job security, flexibility over hours (whenever we can), and full support for ongoing career progression into coaching, training and management roles.

• Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family.

• Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days, a fantastic range of social events + the option of overtime to boost your earnings.

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.

When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.