About The Role

 
We are looking for a hardworking and dedicated Health Advisors to join our growing team.

This is a fantastic opportunity to join us at Practice Plus Group, the largest independent provider of Healthcare to the NHS and fast becoming the largest provider of NHS 111 services in England. As an innovative, award winning provider, with a rating of outstanding with the CQC we are in a period of significant and exciting growth.

This is your chance to train to be a Health Advisor in our 111 contact centre, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.
 
We offer enhanced pay rates for weekends, contracts from 16 hours per week to cover our core shifts.
  • £11.48 per hour– daytime and during training
  • £14.27 per hour – Enhanced contractual night rate (23:00-0700)
  • £14.77 per hour – Enhanced red zone weekend contractual night rate (23:00-0700) subject to T&C when working more than 26 hours per week.
We offer Pathway and adastra training, presented in a class room over full-time programme that runs over a four week period (9:00am-5:00pm) or part-time over a 6.5 week period Sat & Sun (9am-5pm) including Tues, Weds, Thurs (5pm-9.30pm).
 
 Our next available dates are:
  • Saturday 7th September 2024 - part time
  • Monday 9th September 2024 - full time
Location:

Office based at Delta 7, West Road, Ransomes Europark, Ipswich, IP3 9FH

Location
Suffolk NHS 111 Service
Specialism
111 Call Handlers
Advertising Salary
£11.48 - £14.77
Vacancy Type
Permanent
Schedule Type
Full Time

Rewards & Benefits

Flexible working
Physical and mental health support
Refer a friend scheme
Blue Light Card, Boundless card and Costco membership eligibility
Award winning ED&I programme
Access to private health insurance

Training & Development

Tailored CPD training delivered via our bespoke Learning Management System.

Extensive training courses accessible via Practice Plus Group Skills Academy.

Great development and career progression opportunities.

To be honest, this is the best place I have ever worked and I would like to stay with Practice Plus Group as long as possible. Practice Plus Group have been brilliant at understanding that I am going to be looking after my granddaughter, so it gives me a great work life balance.

NHS 111 Health Advisor - Weekend Shifts - Ipswich

Location
Suffolk NHS 111 Service
Specialism
111 Call Handlers
Advertising Salary
£11.48 - £14.77
Vacancy Type
Permanent
Schedule Type
Full Time
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