Patient Experience Coordinator

As our new Patient Experience Coordinator, your responsibilities will vary. Some of your duties will include:

• Work face to face with patients to improve their care
• Develop and support patient engagement plans, activities and events
• Coordinate patient complaints - logging complaints as needed and hosting concern clinics, responding to complaints and working with the wider team to investigate and resolve any issues
• Produce monthly patient newsletter and health promotion material 
• Support the admin team as required - taking minutes in meetings, maintaining data, answering and directing calls etc
  

If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning.

It doesn’t stop there… we also offer:

• Company pension scheme
• 25 days annual leave increasing with service up to 28 days per year, plus public bank holidays
• An extensive range of wellbeing and lifestyle benefits
• Discounts on shopping and leisure activities
• Support to grow in your role and continue your professional development
• Excellent long-term career prospects
• 24/7 employee assistance helpline and financial assistance when you need it

The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. We’re the UK’s leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background.

Practice Plus Group’s purpose is to Unlock your best work life and we stand by our core values:

• we treat patients and each other as we would like to be treated
• we act with integrity
• we embrace diversity
• we strive to do things better together

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.

• Hold an NVQ Level 2 in Business Administration, or equivalent
• Have previous experience within an admin role
• Have experience of patient engagement or complaints management
• Be able to work within a busy prison environment, with competing priorities 
• Be comfortable working with internal and external stakeholders
• Have a non-judgemental approach to patient care