Patient Experience Liaison Officer- HMP Bullingdon

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Thames Valley HMP Bullingdon

Psychology, Psychiatry and Mental Health

up to £26,400 per annum depending on experience

Permanent

Full Time

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Patient Experience Liaison Officer- HMP Bullingdon

About The Role

Have you thought about working within prison healthcare?

Prisons are one of the most challenging, yet rewarding places for healthcare professionals to work - if you’re looking for a role where you can develop your existing skills and learn something new every day in an environment that never stands still, then this is it!

As the Patient Engagement Lead, you’ll be responsible for the improvement and stability of patient engagement activities and patient satisfaction through effective service user engagement and peer led forums, the planning and delivery of projects/programmes in line with patients’ needs and priorities, involving patients (where possible) in project and training delivery.

You’ll act as a point of contact and respond to patient engagement enquires from staff, external partners and patients. Additionally, within this role, you will be responsible for the oversight and management of the health champion peer support model, including the delivery of Health Champion training across the region.

You’ll ensure statutory and organisational requirements are met, that patient engagement activities are conducted frequently across all sites with timely evaluations and feedback/recommendations are communicated with patients, staff and external partners where necessary. Work collaboratively with senior management to assist in establishing patient reviews of new innovations for business

Applications welcome from individuals who have lived experienced of a custodial sentence.

About You

You will hold GCSE grades C/4 or above in both English and Maths with experience of working as a peer representative in a criminal justice setting (including health, housing, substance use). You will be required to have face to face engagement with patients as well as group facilitation/note taking when necessary. Applications are welcome from individuals who have experienced a custodial sentence.

How will we support you?

• Bespoke induction
• Competency framework
• Regional and national career development opportunities
• Our bespoke Learning Management System to address your learning needs
• Support from the wider team

You’ll receive an annual salary up to £26,400 per annum depending on experience. (Pro rata for part time applications)

We offer a whole host of additional benefits such as: a company pension scheme which we as Practice Plus Group also pay into, 25 days annual leave increasing with service up to 28 days per year, plus 8 public bank holidays (pro-rata for part-time) and NHS blue light card.

It doesn’t stop there… we also offer a cycle to work scheme, free uniform, an extensive training and development structure for all employees along with an employee recognition scheme, discounted memberships and shopping discounts, free eye tests for computer screen users, an 24/7 employee assistance helpline and financial assistance when you need it.

About Us

When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. If you want to move up the ladder, we’ll support you. If you just want to stay in your role, that’s fine too. We’ll help you be the best you can be.

We are passionate about what we do and our core values are:

∙ We treat patients and each other as we would like to be treated
∙ We act with integrity
∙ We embrace diversity
∙ We strive to do things better together.

If this resonates with you then we’d like to hear from you!

Please note that this role is subject to Practice Plus Group Terms & Conditions and offers of employment are subject to satisfactory receipt of references, enhanced DBS check and prison vetting.

At Practice Plus Group we actively promote diversity and equal opportunities and we are committed to this in both the running of our prison healthcare service and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.

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