Location
Devon OOH
Specialism
Administration and Business Support
Advertising Salary
Competitive Salaries available
Vacancy Type
Permanent
Schedule Type
Full Time

About The Role

Are you looking for a new Full Time or Part Time, Permanent position? 
 
If so, look no further, as this could be the job for you!
 
Practice Plus Group are now delivering an Integrated Care Service and we are looking for Office Support Staff/Administrators to support the service. 
 
We are looking for:
  • x3 Administrators,
  • x2 Rota Administrators  
  • x3 Coordinators and x3 Coordinator Assistants
All of these roles will be to work from our Newly Furbished office in Exeter.
 
Job Responsibilities for each role:
 
Administrators - Full time, Permanent - Salary up to £25,260:
 
You will conduct Administration duties for the Devon OOH & Clinical Assessment team.  You will support the (Out of hours) service to ensure a seamless delivery of out of hours care. You will help collate the monthly Quality Assurance Meeting agenda and to take minutes and evidence of actions at these meetings. Whilst also supporting the Admin Supervisor and Governance Administrator with all governance issues and provide administrative support for all complaints. Ensure all staff personal files are maintained and all compliance documentation is maintained. Provide admin assistance for all special projects and meetings.
 
Rota Administrators - Full Time, Permanent - Salary Paying up to £24,400:
 
In this role, you will be creating accurate rotas to ensure that all areas of the service are covered by clinicians and operational staff alike. You would be using shift pattern information and would also be calling bank and locum staff to arrange shifts. You will finalise rotas on a long term basis as well as arranging immediate cover when required.

As well as current staff rotas, you would also be in contact with new staff on a regular basis. This would include arranging training and inductions and that they have supplied any outstanding paperwork before commencing their first shift. 

Whilst speaking to staff and arranging shifts, you would also be reporting any queries and problems that arise, assisting in investigations where necessary. This may include any expected shortages on the rotas, or noting any trends in staff’s ability to cover shifts such as late arrivals or non-attendance.

The majority of your role would be centred around the rotas, but you would be also be providing administration support for the Rota Manager in a variety of other duties including filing and preparing documents. Overall, you would be a key member of the team.
 
Coordinator and Coordinator Assistant - Covering set hours below - Paying between £10.47 - £16.68 depending on shift type:
  • In hours Coordinator - Tuesday, Wednesday and Thursday 07:45 am-12 pm.
  • Evening Coordinators - 5:00pm-11:15pm with a Mix of Weekends working 7am-4pm and 3:45pm - 11:00pm
  • Overnight Coordination - 11:00pm 8:00am
As a Salaried Coordinator at our OOH service, you’ll be a single point of contact and liaison for all members of this multidisciplinary team, as well as other internal and external services. You’ll provide coordination and support to ensure the smooth running of shifts – and respond swiftly and efficiently if there’s any breakdown in the service. This could include making comfort/safety calls to patients when required.
 
As a dedicated SalariedCoordinator Assistant who enjoys a busy, ever changing work environment we need you to join our team at in Devon OOH working within our newly furbished Exeter office.

You will a
ssist the coordinators with the administration process for patients, including calling patients to arrange appointment times at their nearest Primary Care centre whilst Supporting the Coordinators and Call Centre Supervisor in achieving performance levels. You will Build and maintain relationships with the management team, GP’s other healthcare providers and external suppliers. Additionally managing shifts appropriately by analysing and identifying pressure points using call volume and staffing levels.
 
Along with a competitive salary you will also have access to the below benefits:
  • Annual Leave - 25 days plus 8 days bank holiday
  • Pension - Minimum 2%, Maximum 5% with us matching employee contribution
  • Life Assurance 2x basic salary
  • Regional/national opportunities
  • Free online and F2F training
  • Online discounts (Blue Light Card Access)
  • Cycle To work scheme

About You

What we'll need from you:
  • Have excellent communication skills, including telephone, written and verbal communication
  • Be accurate and have a strong attention to detail
  • Have sound knowledge and understanding of IT and Microsoft Office.
  • Administration experience and telephone experience would be an advantage
  • Organised, Able to work under pressure, able to prioritise workload and use own initiative

About Us

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.

When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

If you'd like to learn more, please contact Charlie Allen - [email protected]

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

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