Location
Practice Plus Group Hospital Plymouth
Specialism
Administration and Business Support
Advertising Salary
£20400
Vacancy Type
Permanent
Schedule Type
Full Time

About The Role

We are currently looking for the administration team to provide a comprehensive administration/booking role to the Unit, ensuring that all patients are dealt with in a professional and courteous manner, which endorses the patient centred approach of the team and to assist in the operational function of the Unit and to provide a professional and patient focused booking and administration role, supporting the clinical team within the unit.

 

Key tasks/Result areas

 

  • To identify and register new patients referred to the centre using eRS, the Patient Administration System (PAS) and other windows based applications.
  • To ensure that individual clinic profiles are accurate and appropriately set up in the PAS.
  • To liaise with regional Referral Management Centre regarding referral enquiries and slot availability matters.
  • To answer telephone calls from patients, GP surgeries and other hospital staff on all aspects relating to booking appointments, patient admissions and patient referral letters.
  • To provide advice in all matters relating to patient appointments, both by telephone and face to face.
  • To assist the theatre scheduler with contacting patients to book for surgery
  • To use the computer system to record patient information including cancellations, DNA’s and patient attendance within the Hospital.
  • To book outpatient sessions within strict booking guidelines adhering to breach dates and ensuring optimal utilisation of clinic lists.
  • To pull patient information together where appropriate for outpatient clinics.
  • To process and manage referrals in order to meet the requirements of Practice Plus Group performance objectives.
  • Clinic capacity must be monitored by the booking staff and any shortfall notified to the Patient Services Manager.
  • Attend Scheduling Meetings when required to provide outpatient capacity and waiting time information.
  • To contact patients on internal waiting lists to offer earlier appointments
  • To help support the Reception service to patients, staff and visitors.To meet and greet all arrivals in a professional and customer/patient centred approach in line with the customer service standards of Practice Plus Group.
  • To learn all roles within the admin team. This will include medical records, pre-surgery phone calls and theatre scheduling.
  • Provide cover for other departments in the event of staff shortages.
  • To be flexible to work to shift patterns which, occasionally may include evenings and weekend working hours.

About You

You will work as a member of the administration team to provide a comprehensive administration/booking role to the Unit, ensuring that all communications with patients is in a professional and courteous manner, which endorses the patient centred approach of the team.  As well as assisting with the operational function of the Unit.

About Us

Everything we do is focused on providing a high standard of safe and effective patient care. When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. If you want to move up the ladder, we’ll support you. If you just want to stay in your role, that’s fine too. We’ll help you be the best you can be. 

We want our team members to feel motivated and rewarded. So we offer a competitive rate and the flexibility to fit your working life around your home life.

To apply for the role click on the link below. If you have any questions contact [email protected]in our friendly resourcing team, or call 017971030100.

We will contact all shortlisted candidates but please note Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities. Applicants must have the right to work in the EU.

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