Location
Devon 111
Specialism
111 Call Handlers
Advertising Salary
£10.75 per hour
Vacancy Type
Permanent
Schedule Type
Part Time

About The Role

Thinking about starting a new career in healthcare where you can have a positive impact on patients in need? As a Service Advisor in our 111 team in Exeter you would be doing just that. 

Practice Plus Group is delivering a new model of Integrated Urgent Care that reduces pressures on services and staff. By bringing together NHS 111 call centres, clinical assessment and other urgent care services, we enable patients to access the right care, when they need it. It’s better for everyone.

This is a great opportunity for you to apply your customer service and administration skills by supporting patients calling in to the 111 call centre. You will be part of a multi-disciplinary team, working together to prioritise patient safety whilst relating to others in ways that support rights, inclusion, and safeguarding the wellbeing of individuals.

You will be taking inbound calls from patients with general queries, making outbound calls to patients who are waiting for a clinician to call back. You will also be supporting our 111 Health Advisors in general administrative duties, such as directing patient cases to relevant services via email, updating systems as appropriate, or liaising with other healthcare professionals about a patients care.

You wont need to undergo such extensive training as our Health Advisors do, you will be required to attend a paid week-long training course (Mon-Fri: 9am-5pm)

Our upcoming training start dates are:
Saturday 3rd December - (09:30 - 1700)

About You

What you will need:

  • GCSE/Functional Skills English and Maths at Grade C (or equivalent) or above.

  • Excellent listening and communication skills, ideally with IT and keyboard skills, plus some previous experience of working and communicating with the public.

  • A real passion for helping other people, with the ability to learn all sorts of new skills and to thrive and develop in a fun, friendly, well-supported team.

What you will get:

  • Pay: £10.75 per hour
  • 25 days’ annual leave, increasing with service up to 28 days per year + bank holidays.
  • Great job securityflexibility over hours (whenever we can), and full support for ongoing career progression into Pathways Training to become a Health Advisor, which can then progress on to coaching, training and management roles.
  • Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family.
  • Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days, and a fantastic range of social events.

About Us

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.


Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity emplo
yer.

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