About The Role

Have you ever desired to contribute to an exciting service that really makes a difference to everyone’s lives? As a vital member of our 111 team in Plymouth, you'll be doing precisely that!

This is your chance to train to be a Health Advisor in our 111 contact centre, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.

We are currently offering full-time and part-time roles between 16 - 37.5 hours per week to cover our core shifts and assist patients when they most need us. You must be willing and committed to work a mixture of weekdays and weekends.

Please note: We are offering only ready pre-made shift patterns to suit our business needs, once shortlisted we can send this over to you to have a look at.

Pay rates:

£11.48 per hour– daytime and during training (07:00-23:00);
£14.27 per hour – contractual night rate (23:00-07:00);
£14.77 per hour – Red Zone weekend rate (subject to T&C’s when working more than 26 hours a week)

Training Options:

Full-Time Monday-Friday (9am-5pm) for 4 weeks (Onsite learning)
Part-Time Tues, Weds, Thurs (6pm-10pm) and Sat-Sun (9am-5pm) for 6 weeks (Mixture of remote and onsite)

You must attend every training day. This is followed by a further eight weeks’ support before you are signed off as a fully accredited/licensed Pathways Health Advisor.

Upcoming training courses:

Monday 10th June - Full Time Course

Saturday 15th June - Full Time Course

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Monday 8th July - Full Time Course

Saturday 27th July - Part Time Course

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Monday 5th August - Full Time Course

As part of 111, you will be the first point of contact for members of the public with a 24 hour urgent but non-emergency health concern, you will be providing advice and signposting assistance to onward care utilising the NHS Pathways triage system.

Following assessment, our Health Advisors can:

If they are well, advice and support on accessing local services such as general practice, dentists, pharmacies and other healthcare services.
If they have a query about their medication, immediate support from a pharmacist.
If they are unwell or calling on behalf of a child or someone they care for who is unwell, providing over the phone-assessment, identification of the most appropriate care for the issue and appropriate advice for managing the condition at the time.
Transfer calls to our clinical assessment service which is on hand 24/7 to provide expert advice, assessment and support, preventing the need for patients to make further calls.

Company Benefits:

25 days’ annual leave, increasing with service up to 28 days per year + bank holidays.
Great job security and full support for ongoing career progression into coaching, training and management roles.
Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family.
Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days, a fantastic range of social events + the option of overtime to boost your earnings.

Once successful in your Interview, we will invite you to the contact centre to listen to live patient calls with one of our Health Advisor coaches. This will give you an opportunity to immerse yourself in the contact centre environment, hear first-hand the type of cases we receive and ask questions of someone already in the role. This will be subject to you signing a confidentiality agreement.

What you will need:

GCSE/Functional Skills English and Maths at Grade C (or equivalent) or above.
Excellent listening and communication skills, ideally with IT and keyboard skills, plus some previous experience of working and communicating with the public.
A real passion for helping other people, with the ability to learn all sorts of new skills and to thrive and develop in a fun, friendly, well-supported team.

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.

This is a fantastic opportunity to join us at Practice Plus Group, the largest independent provider of Healthcare to the NHS and fast becoming the largest provider of NHS 111 services in England. As an innovative we are an award winning provider, with a rating of outstanding with the CQC.

When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

Please note you must be eligible to work in the UK and over 18 years of age.

You could work in a healthcare setting alongside your studies - for more information please email Sarah on [email protected]

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

Job Description

Devon 111

111 Call Handlers

£11.48 - £14.77 per hour

Permanent

Part Time

Rewards & Benefits

Flexible working

Physical and mental health support

Refer a friend scheme

Blue Light Card, Boundless card and Costco membership eligibility

Award winning ED&I programme

Access to private health insurance

Training & Development

Tailored CPD training delivered via our bespoke Learning Management System.

Extensive training courses accessible via Practice Plus Group Skills Academy.

Great development and career progression opportunities.

To be honest, this is the best place I have ever worked and I would like to stay with Practice Plus Group as long as possible. Practice Plus Group have been brilliant at understanding that I am going to be looking after my granddaughter, so it gives me a great work life balance.