About The Role

Practice Plus Group are seeking a Quality and Patient Experience Administrator for our Devon Clinical Assessment Service (CAS) service!

As a Quality and Patient Experience Administrator you’ll be an integral part of the healthcare team by bringing your administration skills and passion for care.

You will oversee the administration and co-ordination of all complaints, compliments, healthcare professional feedback (HPF), incidents and concerns that are received for the region using the dedicated software, Datix. You will also act as a central point of contact, ensuring that all parties are kept informed of progress and any delays in response.
 
Other duties included will be to carry out the investigation of complaints/service HPF’s/incidents including retrieval of voice recordings/requesting audits etc, within the designated timescales and ensure that datix is kept up to date, and to liaise with the relevant managers to ensure that tasks and actions are managed and resolved in a timely manner.
 
This is a Permanent, Full Time position working 37.5 hours a week working in Exeter in our newly furbished office.
 
The full time salary £30,614.93  per annum.
 

Location
Devon OOH
Specialism
Administration and Business Support
Advertising Salary
Salary Paying - £30,614.93
Vacancy Type
Permanent
Schedule Type
Full Time

Rewards & Benefits

Flexible working
Physical and mental health support
Refer a friend scheme
Blue Light Card, Boundless card and Costco membership eligibility
Award winning ED&I programme

Training & Development

Tailored CPD training delivered via our bespoke Learning Management System.

Extensive training courses accessible via Practice Plus Group Skills Academy.

Great development and career progression opportunities.

At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated ‘outstanding’ by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK’s leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care.

Quality and Patient Experience Administrator - Devon IUC

Location
Devon OOH
Specialism
Administration and Business Support
Advertising Salary
Salary Paying - £30,614.93
Vacancy Type
Permanent
Schedule Type
Full Time
Apply

Other jobs like this

Location
Devon OOH
Specialism
Administration and Business Support
Advertising Salary
Salary Paying - £30,614.93
Vacancy Type
Permanent
Schedule Type
Full Time
Location
Suffolk NHS 111 Service
Specialism
111 Call Handlers
Advertising Salary
£12.11- £15.58
Vacancy Type
Permanent
Schedule Type
Part Time
Location
Devon 111
Specialism
111 Call Handlers
Advertising Salary
£12.11 - £15.58 per hour
Vacancy Type
Permanent
Schedule Type
Full Time