Location
South West London CAS
Specialism
Administration and Business Support
Advertising Salary
£28,000
Vacancy Type
Permanent
Schedule Type
Full Time

About The Role

Are you a supervisor looking for a new environment, or feel that you need to take the next step in your career? If so, this could be the job for you!

The role is located in Putney with potential travel to Stockley Park in Uxbridge as needed.
 
As the Operations Lead in our South West 
London service, you would be supervising and assisting our coordinators and operational staff to ensure the smooth running of our service. You will be in charge of the clinical assessment service which is based in a call centre environment.    

You would be monitoring and evaluating their performance, conducting regular appraisal and audits to motivate our staff in providing a quality service. As well as current staff, you would also be involved in the recruitment of new staff, and implement training and workshops for new and current employees as required.

You would be reporting to the Operations Manager on any issues that may arise. This will involve preparing statistical data as required for meetings as well as discussing plans on how to improve the service.

In this role, you would be an integral part of the office and an important point of contact for staff, managers and patients alike. If you consider yourself a problem solver with leadership skills, then you would thrive in this busy and rewarding environment.

This is a full time role, approximately 70% of your time will need to be spent in out of hours periods (evenings & weekends).

About You

You will also have proven experience in line managing or being capable of managing a team. As such, you will also have good interpersonal skills, with the ability to show empathy and fairness towards others whilst also being able to be firm and encouraging when implementing change.
 
You will be a confident problem solver with the ability to make decisions under pressure, able to help those that report to you as well other managerial staff. For both your day-to-day role as well as for your reporting, you will also be confident with Microsoft Office, and be comfortable with analysing data.

About Us

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.

When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

If you'd like to learn more, please contact Michael Shepherd on [email protected]

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

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