About The Role

Ever wanted to play your part in an exciting service that really makes a difference to everyone’s lives? We’ve been awarded 111 Devon from the 1st of October 2022 and we are very excited to start recruiting for our newest 111 sites in Plymouth.

This is a fantastic opportunity to join us at Practice Plus Group, the largest independent provider of Healthcare to the NHS and fast becoming the largest provider of NHS 111 services in England. As an innovative, award winning provider, with a rating of outstanding with the CQC we are in a period of significant and exciting growth with two new major contracts mobilising this year.

This is your chance to train to be a Health Advisor in our 111 contact centre, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.

You can choose from two training options:

Full-Time Monday-Friday (9am-5pm) for 4 weeks

Part-Time Tues, Weds, Thurs (6pm-10pm) and Sat-Sun (9am-5pm) for 6 weeks (Remote based only for training and onsite working once training is complete)

You must attend every training day. This is followed by a further eight weeks’ support before you are signed off as a fully accredited/licensed Pathways Health Advisor. 

Upcoming training dates: 

 
Saturday 9th March - Part Time Training

Monday 8th April - Full Time Training

Saturday 4th May - Part Time Training

Tuesday 7th May - Full Time Training

 

Location
Devon 111
Specialism
111 Call Handlers
Advertising Salary
£11.48 - £14.77 per hour
Vacancy Type
Permanent
Schedule Type
Full Time

Rewards & Benefits

Flexible working
Physical and mental health support
Refer a friend scheme
Blue Light Card, Boundless card and Costco membership eligibility
Award winning ED&I programme
Access to private health insurance

Training & Development

Tailored CPD training delivered via our bespoke Learning Management System.

Extensive training courses accessible via Practice Plus Group Skills Academy.

Great development and career progression opportunities.

To be honest, this is the best place I have ever worked and I would like to stay with Practice Plus Group as long as possible. Practice Plus Group have been brilliant at understanding that I am going to be looking after my granddaughter, so it gives me a great work life balance.

NHS 111 Health Advisor - Plymouth

Location
Devon 111
Specialism
111 Call Handlers
Advertising Salary
£11.48 - £14.77 per hour
Vacancy Type
Permanent
Schedule Type
Full Time
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