Location
South West NHS 111 Service
Specialism
Administration and Business Support
Advertising Salary
£18000 - £21000
Vacancy Type
Permanent
Schedule Type
Part Time

About The Role

About The Role

Practice Plus Group has been contracted to be a provider of locally commissioned NHS111, Clinical Assessment and Out of Hours services.

To continue to succeed in a more competitive environment we will be closer to our local customers and focused on continuous service improvement to ensure our services deliver real value and continue to put the patient at the heart of everything we do.

We will empower and support our staff to help us deliver these objectives. We have high expectations of our staff so we can continue to develop our service – this means everyone taking responsibility for the services they deliver, responding quickly to change and working together to deliver what we promise.

This will be a permanent part time role .5 FTE Monday, Tuesday & Wednesday morning or afternoon.

Purpose

  • To work closely with Operational and Clinical Teams under the management of the National Administration Manager
  • To liaise with our National Recruitment Team to provide support with all recruitment required at site, providing regular updates
  • Use Practice Plus Group platforms to process new candidates through the recruitment process, ensuring that documents provided are correct and in line with requirements adhering to Practice Plus policy
  • Good Microsoft Word and Excel skills required
  • Maintain staff database to support the local administration, training, resource planning and management teams
  • NHS Smart Card production and updates
  • Assist with Patient Surveys
  • Provide support for Practice Plus Group system reports and updates
  • Any other administration tasks required

Duties and Responsibilities

  • Provide end to end support for recruitment of Health & Clinical Advisors for HR Recruitment, Resource Planning and local Management Team
  • Ensure all documentation required for the role is received and processed in a timely manner
  • Liaise with the Resource Planning Team to arrange a suitable work pattern
  • Provide regular updates to the local Management Team and HR Recruitment
  • Process all applicant/candidate information ensuring all information is stored in a secure method adhering to Practice Plus Group policy
  • Liaising with HR Recruitment
  • Production of NHS Smart Cards
  • Processing the text Patient Survey for IUC OOH’s and 111
  • Assisting with daily reporting functions
  • Providing support for the Patient Experience Team
  • Compiling reports
  • Reviewing records to ensure any failures are reported
  • Assisting during absence to provide support for the network
  • Any other ad-hoc administration tasks

Additional Information:

Review

The duties of this post are a guide to the range of responsibilities that may be required.  These may change from time to time to meet the needs of the service and/or the development needs of the post holder.  All duties must be carried out in accordance with Practice Plus Group’s policies and procedures and with regard to Data Protection Act 1998. This job description will be revised regularly to take account of changes within the organisational structure and Practice Plus Group business plan.

Other Duties

The post holder will be required to undertake any other duties according to the needs of the service.  This job description is not intended to be an exhaustive list of activities, but rather an outline of the main areas of responsibility.  Any reasonable changes will be discussed and agreed with the post holder before any variations to the job description are made.

Confidentiality

The post holder is required not to disclose such information, particularly that relating to patients and staff.  All employees are subject to the Data Protection Act 1998 and must not only maintain strict confidentiality in respect of patient and staff records, but the accuracy and integrity of the information contained within.  The post holder must not at any time use personal data held by Practice Plus Group for any unauthorised purpose or disclosure such as data to a third party.  You must not make any disclosure to any unauthorised person or use any confidential information relating to the business affairs of Practice Plus Group, unless expressly authorised to do so by Practice Plus Group.  Further guidance on confidentiality is contained within Practice Plus Group Information Security Management System (ISMS).

Data Protection

The post holder must at all times respect the confidentiality of information in line with the requirements of the Data Protection Act and the company’s ISO27001 accreditation.  This includes, if required to do so, obtain, process and/or use information held on a computer in a fair and lawful way, to hold data only for the specified registered purposes and to use or disclose data only to authorized persons or organizations as instructed.

Appraisal

Practice Plus Group operates a system of individual performance review/appraisal for the purpose of agreeing performance objectives and discussing development needs in line with requirements of service need in the operational plan.

Conflict of Interests

You may not without the consent of Practice Plus Group engage in any outside employment and in accordance with Practice Plus Group Conflict of Interest Policy you must declare to your manager all private interests, which could potentially result in personal gain as a consequence of your employment position in Practice Plus Group.  Interests that might appear to be in conflict should also be declared.

Disclosure and Barring Service (DBS)

It is a requirement of this position that a DBS disclosure at the enhanced level is undertaken.

Smoking

Practice Plus Group is a non-smoking organisation and you are therefore required not to smoke in any of the buildings where Practice Plus Group business is carried out.

Complaints

From time to time, complaints may occur, no matter how professional the approach of our staff.  All complaints are investigated promptly, and the full co-operation of staff is required. The current guidelines amplify the above points with policies and procedures explained.

Education and Training

Personal continuing professional development is encouraged and an annual appraisal system is in place to discuss CPD and ongoing objectives.

Equal Opportunities

The post holder is required at all times to carry out responsibilities with due regard to Practice Plus Group Equal Opportunities Policy and to ensure that staff receive equal treatment throughout their employment with Practice Plus Group.

Health and Safety at Work

The post holder is required to take responsible care for the health and safety of him/herself and other persons who may be affected by his/her acts or omissions at work.  The post holder is also required to co-operate with Practice Plus Group to ensure that statutory and departmental safety regulations are adhered to.

All duties must be carried out in accordance with Practice Plus Group’s policies and procedures and with regard to Data Protection Act 1998.

Travel to other Sites

You may be required to travel to other Practice Plus Group areas.

 

About You

About You

 We are looking for someone who has:

• Relevant Administrative experience

• Good people and communication skills 
• Effective verbal and written skills 
• Excellent Microsoft Office skills, with emphasis on Excel 
• Ability to manage and deliver to deadlines and within resources. 

About Us

About Us

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.


When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

If you'd like to learn more, please contact Natalie Wilke at [email protected]

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

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