Location
South East Coast NHS 111 Service
Advertising Salary
£15.00 - £18.00 p/h
Vacancy Type
Permanent
Schedule Type
Flexi

About The Role

Ever wanted to play your part in an exciting service that really makes a difference to everyone’s lives? As a key member of our 111 team in Dorking you’ll be doing just that.

 

This new and exciting role is a blend of the Dental Nurse Advisor and Health Advisor; exclusively available to Registered Dental Nurses and offering a very competitive payrate, flexible shift patterns, plus benefits. 

There will be a period of competency-based training both initially and over the first 6 months of employment which you must complete in order to perform all the duties of the job to the required standard. This training is fully paid and there are regular full time and part time cohorts to join.

 

You will be using your dental knowledge and experience to guide patients through their dental concerns, and also have the opportunity to widen your skills and train to assess general health and wellbeing concerns. You’ll be responsible for providing safe and effective advice over the phone. You will also assess patients and plan their care, appropriately referring to other healthcare professionals if required.

You will manage dental and non-dental related calls from patients and healthcare professionals with urgent and non-urgent healthcare needs, using our Pathways system to assess, record, and refer the patient.

You will be working as part of the multi-disciplinary team in providing quality, evidence-based health care to meet the immediate needs of the patient.

 

About You

To be successful for the role, you would need to:

  • Hold a National Diploma/Diploma in Dental Nursing Level 3 or equivalent
  • Be registered with the GDC
  • Be an effective communicator, including listening and interpersonal skills
  • Have the ability to work under pressure
  • Have an understanding of the telephone advice triage service

The following skills would be beneficial, but not essential:

  • Have experience of working in a multi-professional environment
  • Have previous experience working within a community dental service
  • Be experienced with telephone triage/advice service
  • Have experience working independently

Person Specification – Health Advisor

 

CRITERIA

ESSENTIAL

DESIRABLE

Qualifications

  • Dental Nurse Qualification with active registration with the GDC (General Dental Council)
  • Educated to GCSE or Functional Skills level and possesses a fundamental level of Maths, English and ICT skills
  • Typing/word processing skills or qualification

Experience

  • Previous experience working and communicating with the public
  • Computer experience
  • Previous experience working in a team or with stakeholders across a range of settings

Training

  • Willing and able to participate in competency work-based training and apprenticeship programme
  • Commitment to Continuous Professional Development (CPD) and lifelong learning
  • Knowledge of the clientgroup and evidence of related training
  • Previous competency-based training in relevant field

Practical / intellectual skills

  • Ability to use own initiative as appropriate
  • Ability to stay calm in the event of the unexpected and under pressure
  • Ability to communicate with a variety of different people and build rapport
  • Ability to follow written and verbal instructions
  • Ability and willingness to undertake competency-based training both initially and as ongoing requirement for the post to meet service requirements

 

Health

  • Ability to fulfil the health requirements of the post as identified in the Job Description, taking into account any reasonable adjustments recommended by Occupational Health

 

General

  • Must be eligible to work in the UK Demonstrate ability to work in a team
  • Ability to use initiative and be aware of limitations
  • Ability to deal sensitively with distressing, emotional situations
  • Ability to relate to others and adapt approach accordingly
  • Ability to work unsocial hours including 24/7 shift work and bank holidays

 


About Us

Practice Plus Group is leading the way in the design and delivery of a new model of Integrated Urgent Care. Our new service builds upon our experience of answering 1.5 million NHS 111 calls each year and our delivery of other urgent care services; out of hours, clinical assessment services, urgent treatment centres, minor injury units and general practices.

Our innovative model ensures people with urgent healthcare needs get the right care for their condition, when they need it, by bringing together out-of-hospital services and a hub of expert clinicians behind the existing NHS 111 number.

Our integrated urgent care model provides people with access to urgent health services 24 hours a day, every day of the week, simply by making a free call to NHS 111. All callers will speak to one of our highly trained advisors and receive:

  • If they are well, advice and support on accessing local services such as general practice, dentists, pharmacies and other health care services
  • If they have a query about their medication, immediate support from a pharmacist
  • If they are unwell or calling on behalf of a child or someone they care for who is unwell, over the phone assessment of the condition, identification of the most appropriate care for the problem and, as appropriate, advice on managing the condition at home.

Following assessment, our health advisors can:

  • Book appointments directly at a range of urgent care services, including out of hours GP services and home visits, urgent care clinics and minor injury units
  • Arrange care from services such as district nurses, social services and palliative care teams
  • In an emergency situation, arrange for an ambulance to attend the patient
  • Transfer calls to our clinical hub which is on hand 24/7 to provide expert advice, assessment and support, preventing the need for patients to make any other call.

Our clinical hub is made up of an experienced team of doctors, nurses, pharmacists, mental health nurses, dental nurses and paramedics. They can provide detailed assessment, advise on treatment options, support patients to care for themselves at home and arrange urgent care if required.

In order to reduce anxiety, when we advise a patient on how to care for their condition at home we follow this up with a pre-booked call by a clinician. This also enables us to monitor how effective the self-care is or has been. In addition, we ensure patients’ own GPs are promptly made aware of their call to NHS 111, to support follow-up and on-going condition management.

We are able to provide translation services via Language Line, Typetalk for those with hearing impairment and specially trained advisors able to meet the needs of patients with dementia, learning disability or communication issues.

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