Are you a supervisor looking for a new environment, or feel that you need to take the next step in your career? If so, this could be the job for you!
As the Operations Lead in our South West London service, you would be supervising and assisting our coordinators and operational staff to ensure the smooth running of our service. You will be in charge of one of these two areas including either the 24/7 clinical assessment service or the out of hours service which is based in a call centre environment .
This service will run in our new office in Stockley Park. You’ll be able to enjoy the beautiful surroundings with walking paths, outdoor tennis tables and fitness classes such as yoga, as well as regular events such as weekly food markets, festivals and outdoor film screenings. This enables staff to maximise productivity as well as job satisfaction – when people look forward to coming into work, everyone benefits.
You would be monitoring and evaluating their performance, conducting regular appraisal and audits to motivate our staff in providing a quality service. As well as current staff, you would also be involved in the recruitment of new staff, and implement training and workshops for new and current employees as required.
You would be reporting to the Operations Manager on any issues that may arise. This will involve preparing statistical data as required for meetings as well as discussing plans on how to improve the service.
In this role, you would be an integral part of the office and an important point of contact for staff, managers and patients alike. If you consider yourself a problem solver with leadership skills, then you would thrive in this busy and rewarding environment.
The shift patterns for this role would be a mixture of weekend, evening, and night shifts.