Location
Suffolk NHS 111 Service
Specialism
111 Call Handlers
Advertising Salary
£10.91 - £14.03
Vacancy Type
Permanent
Schedule Type
Part Time

About The Role

This is your chance to train to be a Part Time Call Handler/Health Advisor in our 111 call centre, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.

Our up coming training(start) dates are:

Monday 3rd April - Full Time - Monday to Friday, (9:00am-5:00pm) for 4 weeks
Saturday 15th April - Part Time - Saturday & Sunday (9am-5pm),Tues, Weds, Thurs (6pm-9.30pm) for 6 weeks
Tuesday 2nd May -- Full Time - Monday to Friday, (9:00am-5:00pm) for 4 weeks
 

The extensive training equips you with valuable skills and includes assessments.  You must attend every training day. This is followed by a further eight weeks’ support before you are signed off to work on your own

What you will get:

  • £10.91 per hour– daytime and during training (07:00-23:00);
  • £13.56 per hour – contractual night rate (23:00-07:00);
  • £14.03 per hour – Red Zone night rate (23:00-07:00) – when working a night shift your pay rate is enhanced to Red Zone rate!

About You

What you will need:

  • GCSE/Functional Skills English and Maths at Grade C (or equivalent) or above.
  • Excellent listening and communication skills, ideally with IT and keyboard skills, plus some previous experience of working and communicating with the public.
  • A real passion for helping other people, with the ability to learn all sorts of new skills and to thrive and develop in a fun, friendly, well-supported team.

What you will get:

£10.91 per hour– daytime and during NHS Pathway training (07:00-23:00)
£13.56 per hour – Standard week Day night rate (23:00-06:59)
£14.03 per hour – Weekend Premium night rate (23:00-07:00) 

  • 25 days’ annual leave, increasing with service up to 28 days per year + bank holidays.
  • Great job securityflexibility over hours (whenever we can), and full support for ongoing career progression into coaching, training and management roles.
  • Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family.
  • Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days, a fantastic range of social events + the option of overtime to boost your earnings.

About Us

If you'd like to learn more, please contact Nicola on [email protected]

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.



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