This is your chance to train to be a Part Time Call Handler/Health Advisor in our 111 call centre, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.
Our up coming training(start) dates are:
Monday 3rd April - Full Time - Monday to Friday, (9:00am-5:00pm) for 4 weeks
Saturday 15th April - Part Time - Saturday & Sunday (9am-5pm),Tues, Weds, Thurs (6pm-9.30pm) for 6 weeks
Tuesday 2nd May -- Full Time - Monday to Friday, (9:00am-5:00pm) for 4 weeks
The extensive training equips you with valuable skills and includes assessments. You must attend every training day. This is followed by a further eight weeks’ support before you are signed off to work on your own
What you will get:
- £10.91 per hour– daytime and during training (07:00-23:00);
- £13.56 per hour – contractual night rate (23:00-07:00);
- £14.03 per hour – Red Zone night rate (23:00-07:00) – when working a night shift your pay rate is enhanced to Red Zone rate!