Location
Suffolk NHS 111 Service
Specialism
111 Call Handlers
Advertising Salary
£10.19 - £13.11
Vacancy Type
Permanent
Schedule Type
Part Time

About The Role

Ever wanted to play your part in an exciting service that really makes a difference to everyone’s lives? As a key member of our 111 team in Ipswich you’ll be doing just that.

As the largest independent provider of NHS services, Practice Plus Group is delivering a new model of Integrated Urgent Care that reduces pressures on services and staff. By bringing together NHS 111 call centres, clinical assessment and other urgent care services, we enable patients to access the right care, when they need it. It’s better for everyone.

This is your chance to train to be a Health Advisor in our 111 call centre, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.

Please note that this role cannot be worked remotely and you must be able to attend training and shifts at our 111 call centre at: 7 Delta Terrace, West Road, Ransomes Euro Park, Ipswich Suffolk IP3 9FH 

The extensive training equips you with valuable skills and includes assessments.  You must attend every training day. This is followed by a further eight weeks’ support before you are signed off to work on your own.

You can choose from two training options:

Saturday 11th June part-time Tues, Weds, Thurs (6pm-10pm) and Sat-Sun (9am-5pm) for five weeks

Monday 27th June full-time Monday- Friday (9am-5pm) for four weeks
 
We know how important having a work/life balance is and we aim to accommodate everyone`s needs. We therefore can offer day shifts, evening shifts or weekend shifts to work around your other commitments, and we now have new shift patterns for this position, providing you with the opportunity to work just a couple of weekends each month alongside midweek shifts.
 
 

About You

What you will need:

  • GCSE/Functional Skills English and Maths at Grade C (or equivalent) or above.
  • Excellent listening and communication skills, ideally with IT and keyboard skills, plus some previous experience of working and communicating with the public.
  • A real passion for helping other people, with the ability to learn all sorts of new skills and to thrive and develop in a fun, friendly, well-supported team.

What you will get:

  • Pay: £10.19 per hour– daytime and during training (07:00-23:00); £12.67 per hour – contractual night rate (23:00-07:00); £13.11 per hour – Red Zone night rate (23:00-07:00) – when working a night shift your pay rate is enhanced to Red Zone rate!
  •  25 days’ annual leave, increasing with service up to 28 days per year + bank holidays.
  • Great job security, flexibility over hours (whenever we can), and full support for ongoing career progression into coaching, training and management roles.
  • Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family.
  • Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days, a fantastic range of social events + the option of overtime to boost your earnings.

About Us

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.

When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

If you'd like to learn more, please contact Nicola on nicola.green@practiceplusgroup.com

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

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