Ever wanted to play your part in an exciting service that really makes a difference to everyone’s lives? As a key member of our 111 team in Dorking you’ll be doing just that.
This is your chance to train to be a Health Advisor in our 111 call centre, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.
We offer enhanced pay rates for weekends, we also have evenings/nights available to give you more options and the flexibility of hours to choose from, starting from 16 hours to 37.5 hours per week.
The extensive training equips you with valuable skills and includes assessments. You can choose from two training options: full-time Monday-Friday (9am-5pm) for 4.5 weeks; or part-time Tues, Weds, Thurs (6pm-10pm) and Sat-Sun (9:30am-5pm) for 7.5 weeks. You must attend every training day. This is followed by a further eight weeks’ support before you are signed off to work on your own.
Upcoming start dates are:
Monday 5th June; 3rd July - Full Time
Saturday 20th May; 17th June; 22nd July - Part Time
Once you’ve completed your training, you can join the team full or part-time on a variety of shift patterns to suit your lifestyle. However, please note that this is a 24/7, 365-days-a-year service and is particularly busy at weekends and weekday evenings – so you should expect to work at these times, plus some bank holidays, which may include Christmas.