Are you a proactive, strategic leader ready to drive excellence at the heart of urgent healthcare? As the Contact Centre Operational Lead for Practice Plus Group's 111 call centre in Stockton, you will play a pivotal role in delivering safe, responsive, and compassionate care to thousands of patients every day. You’ll lead, inspire, and develop a high-performing team of clinical and non-clinical staff, ensuring operational excellence, regulatory compliance, and outstanding patient experiences.
If you’re passionate about making a real difference in urgent care, thrive in fast-paced environments, and have a proven track record of contact centre leadership, this is your opportunity to shape the future of NHS 111 delivery.
Working Hours & Benefits
At Practice Plus Group, we value and invest in our team. Here are some of the amazing benefits you’ll enjoy when you join us:
- Competitive annual salary of £46,620, alongside the opportunity to grow your career in a vital healthcare setting.
- A balanced 37.5 hour workweek, including weekends and bank holidays.
- 33 days annual leave, increasing with service up to 36 days per year (including bank holidays) to help you recharge.
- Competitive pension scheme with Scottish Widows or the Peoples Pension.
- Discounts & Perks: Enjoy exclusive discounts, including Blue Light Card, Costco membership, and more!
- Cycle to Work Scheme, Eye Care Vouchers, and Holiday Sell-Back options for your convenience.