We are looking for a proactive and organised Bank Coordinator Assistant to join our Out of Hours (OOH) team in North West London, based at Stockley Park. This role is integral to supporting our Coordinators and Call Centre Supervisor in delivering high-quality patient services and meeting performance standards across the region. You will work in a dynamic and fast-paced environment, playing a key part in the smooth operation of the OOH call centre.
As a Bank Coordinator Assistant, you will be responsible for managing patient appointment calls efficiently, ensuring that patients are directed to the nearest available Primary Care Centre (PCC) within Practice Plus Group’s performance guidelines. Your work will help to balance call volumes with staffing levels, ensuring shifts are managed effectively to reduce pressure points and maintain excellent service levels during busy periods.
Your role will also include the essential task of processing all cases during your shift with careful attention to detail, ensuring thorough handovers to the next session. Being fully aware of emergency procedures, including fire safety and disaster recovery policies, you will be ready to implement manual working processes if required. This role requires flexibility and the ability to respond promptly to the needs of the service, especially during peak times or in response to operational demands, we are ideally looking for weekends to be covered.