NHS 111 Health Advisor

As a fully trained Health Advisor, no day is the same. You will be using the NHS 111 Pathways system to assess patients over the phone and direct them to the most appropriate care. Although we are a non-emergency service, you may also need to deal with emergency calls from time to time and to arrange for 999 services if required. You will receive full support from your team and managers.

Some of your responsibilities will be:

• Initial Contact: You will be the first point of contact for patients, providing time-critical advice.

• Triage Calls: You’ll assess and prioritise a wide range of calls based on urgency.

• Using NHS Pathways System: Ensuring safe and effective assessments by using the NHS Pathways system to guide decisions.

• Non-clinical Advice: Provide guidance to patients regarding their symptoms and next steps in their care.

• Accurate Documentation: Ensure accurate, clear, and detailed records of all calls for continuity of care.

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.

We are seeking professionals who have:

• Emotional Resilience: Ability to manage difficult or distressed patients, especially in high-pressure situations.

• Clear Communication: Ability to explain medical instructions and guidance in an easy-to-understand manner.

• Decision-Making: Good judgment skills to assess patient conditions and provide accurate advice.

• Attention to Detail: Meticulous in documenting and ensuring accurate patient information is provided.

• Organizational Skills: Capable of managing multiple cases and prioritizing urgent calls.

• IT Skills: Comfortable using computer systems and software, with the ability to quickly adapt to new tools and technologies

• GCSE/Functional Skills English and Maths (or equivalent).

About us

At Practice Plus Group, we’re proud to be one of England’s leading independent NHS providers, revolutionising Integrated Urgent Care (IUC) with a fresh, innovative approach. We bring together NHS 111 call centres, clinical assessment services, and urgent care to ensure patients get the right care at the right time, in the right place. We treat everyone—patients and colleagues alike—how we’d want to be treated, and we are always striving to do things better, together. We embrace diversity and work as one big team to create a high-quality, caring experience for all. More about us

If you thrive in a compassionate, fast paced environment and are driven by making a meaningful difference, we’d love to hear from you!

For more information, please email Jennifer on [email protected] 

Please note, candidates are required to have full eligibility and unrestricted right to work in the UK. We are unable to offer sponsorship for this position. All offers of employment are contingent upon the receipt of satisfactory references and a DBS check

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.