Bank Coordinator

• Pro active management of call volumes within the triage pool and home visits to ensure, where possible we are meeting our DXCode targets with oversight of the bases
• Ensure when necessary we are implementing streaming to base, triage blitz, moving GP’s and escalation as necessary Reporting on breaches, providing reasons within the Coord Log
• Oversight of the whole service, providing direction/distribution of workload and support
• Despatch patient calls within Practice Plus Group performance standards
• Manage shifts appropriately by analysing and identifying pressure points using call volume and staffing levels
• All cases should be processed and completed during shift, ensuring a thorough detailed handover for next session
• Ensure that manual calls have been processed and completed in line with policy
• Complete the Coordinators log reporting any problems, escalation, concerns or absence/lateness on shift
• Ensure all computer queries or breakdowns are logged and addressed
• To manage and direct the Coordinator assistants to provide adequate support for the shift
• Ensure comfort calling is actioned in accordance with our policies, keep up to date with new policies and procedures

• Previous Administration or Coordination experience
• Experience in working with a broad range of staffing as a team
• Good all round education i.e. educated to GCSE English and Math Grade C or higher
• Excellent communication skills, both written and verbal 
• Ability to work well under pressure
• Experience within healthcare sector is desirable

If you would like to talk to our friendly recruiters for further information, or for a full, comprehensive Job Description, please contact George Robinson - [email protected].

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.