Being the Patient Administrator will see you working in a team of 4 everyday, your requirements will be split between front of house reception area and the back office.
You will meet and greet patients and visitors at reception, ensuring they are in the right place and booked in with the correct met by the correct person they are meeting. You will be managing the booking and potential cancellations bookings including all the following ups, documentation, communication and notification that would be involved. You’ll be following the Patient Pathway and keep track of their movements between departments.
You will be answering and documenting phone calls from patients, GP surgeries and other hospital departments on all aspects relating to booking appointments, patient admissions and patient referral letters.
Through successful training, our Patients Administrators are very knowledgeable and you being confident, will also be providing advice in all matters relating to patient appointments.
You’ll be scheduling patients for surgery, co-ordinating and aligning dates and ensuring that the patient meets the criteria required before hand with assistance from the clinical teams.
Another important requirement of this position would be the booking of outpatient sessions, using the strict booking guidelines adhering to breach dates and ensuring optimal utilisation of clinic, theatre lists and gathering patient information where appropriate for outpatient clinics.
It is envisaged that the Patient Administrator will come from a very similar background carrying out effective administration tasks relating to patients or a large customer base.
You will be an effective communicator at all level’s both written and verbal and will have strong IT skills able to pick up new systems easily.
Multi-tasking will be second nature to you as you will have examples of having had to juggle multiple tasks at the same time.
You’ll be focus and committed on your delivery of set tasks and requirements, always looking to achieve a very good standard of work, if not higher.
Everything we do is focused on providing a high standard of safe and effective patient care. When you’re part of the Practice Plus Group team, you don’t just have a job, you have a career!
To apply for the role, click on the link below. If you have any questions contact [email protected].
All shortlisted candidate will be contacted but please note, Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.
Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.