Key responsibilities of the role;
- To be an active part of the prospective employees’ journey in understanding the role.
- From the point of an offer of employment to the starting day, to engage with and welcome the employee.
- Act as a single point of contact to new starters so that they are prepared for their day 1 start and ensuring all necessary paperwork is completed to ensure they have a good joining experience.
- To meet and greet employees on day 1 and link them with their trainer, maintaining good liaison on their journey during training.
- Provide regular 121s during training to support their experience, provide pastoral care and supporting those who may waiver in their commitment to the role.
- Help identify additional support or opportunities as necessary.
- To introduce the new candidate to the local structures, mentors and team managers so that their experience feels warm and welcome.
- To ensure the priorities and objectives of the local team are clear and communicated appropriately and timely with new colleagues.
- To complete any leaver reviews, collate detailed data to help inform retention strategies at both local and national levels, proving this to the Contact Centre Manager in an agreed format.
- To listen to feedback and ensure that this is fed back to the site management team and helps support improvement plans.
- To work flexibly to ensure that the staff in the six-month pipeline of their early career and seen irrespective of their shift patterns.
- To maintain excellence in being a Health Advisor.
- Being part of the local leadership team and having a strong voice in this setting is essential.
Please send a one page A4 letter expression of interest to your Contact Centre Manager in addition to applying for the role.
- Qualified NHS Pathways practitioner (willingness to work towards)
- Excellent interpersonal skills
- Friendly and engaging manner
- Articulate
- Confident and able to appropriately challenge
- Influencer
- Approachable and visible
- Advocate for change, improvement and Quality
- Meeting all individual key performance indicators
- Awareness and understanding of working as a Health Advisor.
- Meeting all individual key performance indicators
- Understanding of the key metrics of effective contact centre working.
- A good understanding of the end-to-end process of recruitment.
- A good working understanding of the training requirements of the Health Advisor.
- Understanding of the key metrics of effective contact centre working.
- Understanding of training, coaching and mentoring techniques to apply as needed
- Strong performance in the key metrics of the Health Advisor role over a demonstrable period.
- Reliable and trustworthy.
- Mature outlook with positive and professional attitude.
- Discreet and confidential
- Flexible in approach to ever changing demands.
- Good communications with the ability to provide clear and precise briefings for team members.
Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.
This is a fantastic opportunity to join us at Practice Plus Group, the largest independent provider of Healthcare to the NHS and fast becoming the largest provider of NHS 111 services in England. As an innovative we are an award winning provider, with a rating of outstanding with the CQC.
When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.
We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.
Please note you must be eligible to work in the UK and over 18 years of age.
You could work in a healthcare setting alongside your studies - for more information please email Sarah on [email protected]
Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.
Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.