Patient Administrator

As our Patient Administrator, you will:

• Provide an efficient booking service for patients, including appointment scheduling and processing referrals
• Answer calls and enquiries from patients, GP surgeries, and other healthcare professionals in a polite, professional manner
• Manage and maintain accurate records in our Patient Administration System (PAS)
• Coordinate outpatient clinics and theatre lists to ensure maximum capacity utilisation
• Prepare and organise patient notes and ensure all clinic documentation is up to date and available in advance
• Handle appointment reminders, cancellations, DNA records, and transport requests
• Support the achievement of Referral to Treatment (RTT) targets and performance objectives
• Work flexibly, including some evening and weekend shifts, to meet the needs of the service
• Participate in training and personal development to enhance your skills

With your experience in a reception or administrative role, ideally within healthcare or a service sector environment, you will also have:

• Confident telephone manner and excellent communication skills
• Strong computer literacy, including Microsoft Office and patient record systems
• Excellent attention to detail and the ability to manage sensitive information confidentially
• Ability to prioritise workload, work under pressure, and adapt to changing demands
• A friendly, professional, and approachable attitude
• Commitment to providing outstanding patient care and customer service
• Flexibility to work across departments and sites as required
• NVQ in Business Administration or Customer Care Training - desirable
• Experience with Choose and Book or similar referral management systems - desirable
• Knowledge of data protection and information governance policies - desirable

What you can expect in return;

• Competitive salary dependant on experience
• Work 37.5 hours a week
• 12-month fixed-term contract
• Extensive range of wellbeing and lifestyle benefits
• Working within a friendly and supportive team

If you have any questions, contact [email protected]

Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed.
 
Applicants must have the right to work in the UK.