Patient Pathway Coordinator

As a Patient Pathway Coordinator at Practice Plus Group Shepton Mallet you will provide a comprehensive Admin service to the unit ensuring that all patients are treated in a professional and courteous manner, endorsing the patient centred approach of the team. fun and rewarding. 

· To answer telephone calls from patients, GP surgeries and other hospital staff on all aspects relating to booking appointments. To distribute calls and messages.

· Provide advice in all matters relating to patient’s appointments, both by telephone and face to face.

· To contact patients on internal waiting lists to offer earlier appointments.

· To process and manage referrals in order to meet the requirements of Practice Plus Group performance objectives.

· To book theatre and outpatient sessions within strict booking guidelines adhering to breach dates and ensuring optimal utilisation of clinic lists.

· To be responsible for requesting transport via the reception team

· To use the computer system to record patient information including cancellations, DNA’s and patient’s attendance to outpatients or for theatres.

· To coordinate booking of Outpatient clinics

· To be flexible to work to shift patterns this will include evenings and weekend working hours.

· To understand and become fully conversant with the Practice Plus Group competency model and its application.

· To help meet our national RTT waiting times within the referral process

· Maximise Theatre and OPD capacity