Location
Dorking Out Of Hours
Specialism
Administration and Business Support
Advertising Salary
£11.24 - £15.97 per hour (dependent on shift)
Vacancy Type
Casual/Bank
Schedule Type
Part Time

About The Role

Looking for a way to make the most of your communication, organisation and administration skills?
 
Join the team supporting our Out Of Hours & Clinical Assessment Service (in Surrey) and you’ll get a flexible choice of hours, plus the chance to develop your career.

As the largest independent provider of NHS services, Practice Plus Group is delivering a new model of Integrated Urgent Care that reduces pressures on services and staff. By bringing together NHS 111 call centres, clinical assessment and other urgent care services, we enable patients to access the right care, when they need it. It’s better for everyone.

As a Bank Coordinator at our Clinical Assessment Service, you’ll be a single point of contact and liaison for all members of this multidisciplinary team, as well as other internal and external services. You’ll provide coordination and support to ensure the smooth running of shifts – and respond swiftly and efficiently if there’s any breakdown in the service. This could include making comfort/safety calls to patients when required. 

This is a Bank role that enables you to choose to accept the shifts you want. However, to support our Out Of Hours services, we will expect you to be available to work around 15 hours a week, across evenings and weekends.

About You

You will need:
  • Excellent telephone manner and communication skills, with the interpersonal skills to listen, adapt, negotiate and persuade.
  • Excellent organisational and administration skills, with previous admin experience and a strong customer service focus.
  • Computer skills – particularly Excel and Word – with an understanding of confidentiality/data protection.
 
You will get:
  • Pay: £11.24 per hour (Monday-Friday, 08:00-23:59); £14.21 per hour (Monday-Friday, 00:00-07:59); £13.41 per hour (Weekends, 08:00-23:59); £15.97 per hour (Weekends, 00:00-07:59).
  • Free online and face-to-face training.
  • 25 days’ annual leave, increasing with service up to 28 days per year + bank holidays.
  • Opportunities for ongoing training and career progression into other operational roles within our services.
  • Practice Plus Group benefits including vouchers and online discounts.

About Us

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.

When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

If you'd like to learn more, please contact Karla Smith - karla.smith@practiceplusgroup.com or call 07918 766 170.

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

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