Service Engagement Navigator

As a Service Engagement Navigator, your responsibilities will vary. You will:

• be part of an extended team working across Liaison & Diversion service
• liaise with a wide range of services such as the police, probation, courts and legal services as well as both inpatient and community health and social care services
• involved in the  daily support of people in touch with children and adults, including those from hard-to-reach communities to engage and navigate through the Criminal Justice System
• support access to the full scope of identified health needs, including substance misuse (alcohol and drugs), mental and physical health, homelessness, learning disabilities, exploitation, safeguarding and social care issues
• provide practical support to individuals, maintaining a programme of support, working with their families, advocating and enabling access to agencies including probation services, community-based organisations, clinics, courts, mental health services and hospitals

Practice Plus Group are the UK’s leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background. We aim to deliver a truly integrated model that will guide all groups involved in the judicial pathway to provide a more meaningful experience to the individuals involved.

Qualifications, skills and experience required:

• Level 3 NVQ/Diploma in Health and/or Social Care or equivalent experience. 
• Experience of working with service users, face to face, with a variety of health needs.  
• Understanding of the complexities of multi-disciplinary and multi-agency working  
• Excellent communication skills and ability to gain appropriate level of consent  
• Understanding of clinical governance, health and safety  
• Knowledge of evidence based practice, health promotion, NICE guidelines  
• Proactive problem solving skills  
• Flexible attitude to working arrangements  
• Motivated as an individual and when working in a team  
• Patient centred values and ability to promote service user involvement  

Our person-centred model is focused on providing meaningful pathways to anyone faced with criminal charges, as well as understanding what triggers and socio-economic circumstances might lead to people offending. We will treat individuals more holistically, focusing on the person and early intervention strategies to reduce risks and improve outcomes.