Bank - Patient Administrator

Being a Patient Administrator, will see you working in a small team, your requirements will be split between front of house reception area and the back office.

You'll meet and greet patients and visitors at reception, ensuring they are in the right place and booked in and met by the correct person they are due to meet with.  You'll be managing the booking and potential cancellations, including all the following ups, documentation, communication and notification that would be involved.  You’ll be following the Patient Pathway and keep track of their movements between departments.

You'll answer and document phone calls from patients, GP surgeries and other hospital departments on all aspects relating to booking appointments, patient admissions and patient referral letters.

Through successful training, our Patients Administrators are very knowledgeable and you being confident, will also be providing advice in all matters relating to patient appointments.

You’ll be scheduling patients for surgery, co-ordinating and aligning dates and ensuring that the patient meets the criteria required before hand with assistance from the clinical teams. 

We see the appointed Bank Patient Administrator coming from a very similar background, carrying out effective administration tasks relating to patients or a large customer base. 

You will be an effective communicator at all level’s both written and verbal and will have strong IT skills able to pick up new systems easily.

Multi-tasking will be second nature to you as you will have examples of having had to juggle multiple tasks at the same time.

You’ll be focus and committed on your delivery of set tasks and requirements, always looking to achieve a very good standard of work, if not higher.  

Everything we do is focused on providing a high standard of safe and effective patient care. When you’re part of the Practice Plus Group team, you don’t just have a job, you have a career!    

To apply for the role, click on the link below. If you have any questions contact [email protected].   

All shortlisted candidate will be contacted but please note, Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.