Location
The Junction Health Centre
Specialism
Administration and Business Support
Advertising Salary
Competitive Salary between £20,000-£22,000
Vacancy Type
Permanent
Schedule Type
Full Time

About The Role

Are you a passionate administrator who wants to make a difference?

As a member of the GP Surgery and Walk in Centre in Wandsworth the post holder will be responsible for the general administrative functions within the Practice including the provision of reception cover when necessary. Work within set routines, policies and procedures to provide a comprehensive high quality service to the unit, and able to deal efficiently and courteously with patients and relatives enquiries.

Responsibilities
  • To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times regarding patients and staff.
  • Booking, cancelling, amending patients appointments using the clinical software
  • To maintain a good rapport/relationship between internal and external customers of the Practice at all times.
  • To have an overview of the demands and workflow of the Practice during the working day.
  • To assist the Practice Manager in the daily management of the appointment system for registered and walk in patients.
  • To book/cancel and amend patients appointments using the clinical system and to book patients in on the walk in service when needed using NHS Smartcard to trace patients on the Spine.
  • Ensure the waiting area/reception front desk is kept tidy and keep forms and patient information stocked up where possible.
  • Assist visitors to the practice ensuring all visitors sign in the visitor book and to ensure all are signed out when leaving
  • Monitor the waiting area and appropriately request for triages for patients who present with worsening symptoms.
  • To reach practice targets by asking patients to complete the patient experience surveys on a daily basis.
  • Patient engagement – proactively inform patients of benefits for signing up to the online services where patients can book appointments, order repeat prescription and view their medical record.
  • Effectively signpost patients to services appropriate to their needs
  • To Fax and email referrals to the relevant hospital departments as requested by clinical staff accurately document the receipt in patients records. Using e-RS (previously known as Choose & Book)
  • To refer patients at the clinicians request, to print patients booking information and appointment summaries.
  • Process & Request the repeat prescriptions received in person, email and fax through medicine management in EMIS.
  • Filing prescriptions actioned by the GP as well as medical records

About You

We are looking for someone who:
  • Previous administration experience in a similar setting and ideally general practice.
  • Experienced in providing information and advice to patients/relatives.
  • The ability to exercise judgement when dealing with patient enquiries /problems.
  • Excellent Computer Skills.
  • Knowledge of EMIS web clinical system
  • The ability to manage own workload and act independently.
  • Excellent communication and interpersonal skills.
  • High degree of accuracy with regard to patient correspondence and filing.
  • The ability to assist with training and development of new members of the administration team.
  • Sensitivity and empathy with people from different backgrounds.
  • Good standard of literacy and numeracy.
  • Ability to work without close supervision.
  • The ability to work to a professional standard

About Us

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.  

When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be. 

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

If you'd like to learn more, please contact Charlie.Allen@practiceplusgroup.com or call 07922 018830.

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

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