Location
South East Coast NHS 111 Service
Specialism
111 Call Handlers
Advertising Salary
Up to £14.03 p/h
Vacancy Type
Permanent
Schedule Type
Full Time

About The Role

Are you passionate about helping others and do you want to make a difference to patients? Ever wanted to play your part in an exciting service that really makes a difference to everyone’s lives?
 
As a key member of our 111 team in Dorking you’ll be doing just that. As the largest independent provider of NHS services, Practice Plus Group is delivering a new model of Integrated Urgent Care that reduces pressures on services and staff. By bringing together NHS 111 call centres, clinical assessment and other urgent care services, we enable patients to access the right care, when they need it. It’s better for everyone

About You

This is your chance to train to be a Health Advisor in our 111 call centre, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.

The extensive training is fully paid and equips you with valuable skills. You can choose from two training options: full-time Monday-Friday (9am-5pm) for four weeks; or part-time Tues, Weds, Thurs (6pm-10pm) and Sat-Sun (9am-5pm) for five weeks. You must attend every training day. This is followed by a further eight weeks’ support before you are signed off to work on your own.

Once you’ve completed your training, you can join the team full or part-time on a variety of shift patterns to suit your lifestyle. 

About Us

As the largest independent provider of NHS services, Practice Plus Group is delivering a new model of Integrated Urgent Care that reduces pressures on services and staff. By bringing together NHS 111 call centres, clinical assessment and other urgent care services, we enable patients to access the right care, when they need it. It’s better for everyone.

When you're part of the Practice Plus team, you don't just have a job. You have a career. We work with you to help you grow in your role and be the best you can be. 

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance - so we always try to be flexible, helping you fit your working life around your home life.

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