Location
Suffolk NHS 111 Service
Specialism
111 Call Handlers
Advertising Salary
£10.19 - £13.11
Vacancy Type
Permanent
Schedule Type
Full Time

About The Role

Ever wanted to play your part in an exciting service that really makes a difference to everyone’s lives? As a key member of our 111 team in Ipswich, Suffolk you’ll be doing just that! 

As the largest independent provider of NHS services, Practice Plus Group is delivering a new model of Integrated Urgent Care that reduces pressures on services and staff. This role is challenging, busy and rewarding, everyday you will be working in a fast paced and dynamic environment, being part of a compassionate team bringing together the NHS 111 service, making an impact on peoples lives.

This is your chance to train to be a office based full time Health Advisor in our 111 call centre, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.

The extensive training equips you with valuable skills and includes assessments.  You must attend every training day. This is followed by a further eight weeks’ support before you are signed off to work on your own.

You can choose from three training options:

  • Monday 5th September Full Time - Monday to Friday, (9:00am-5:00pm) for 4 weeks
  • Saturday 24th September Part-time - Tues, Weds, Thurs (6pm-10pm) and Sat-Sun (9am-5pm) for 5 weeks
  • Monday 26th September Full Time - Monday to Friday, (9:00am-5:00pm) for 4 weeks
  • We know how important having a work/life balance is and we aim to accommodate everyone`s needs. We therefore can offer day shifts, evening shifts or weekend shifts to work around your other commitments, and we now have new shift patterns for this position, providing you with the opportunity to work just a couple of weekends each month alongside midweek shifts.

About You

What you will need:

  • GCSE/Functional Skills English and Maths at Grade C (or equivalent) or above.
  • Strong Customer Service skills (over the phone or face to face/ or previous Call Centre experience.
  • Excellent listening and communication skills that involves talking to people and helping them.
  • Ability to work calmly under pressure.
  • Computer and keyboard skills (full Pathway training will be given)
  • A real passion to help people and to work for NHS 111 (tell us about this in your interview)
  • Be prepared to work shifts (24/7 rota providing cover on weekends, nights and Bank Holidays)

What you will get:

  • £10.19 per hour– daytime and during NHS Pathway training (07:00-23:00)
  • £12.67 per hour – contractual night rate (23:00-07:00)
  • £13.11 per hour – Red Zone night rate (23:00-07:00) – when working a night shift your pay rate is enhanced to Red Zone rate!
  •  25 days’ annual leave, increasing with service up to 28 days per year + bank holidays.
  • Great job security, flexibility over hours (whenever we can), and full support for ongoing career progression into coaching, training and management roles.
  • Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family.
  • Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days, a fantastic range of social events + the option of overtime to boost your earnings.

About Us

When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

If you'd like to learn more, please contact Nicola on [email protected]


Please note that offers of employment are subject to receipt of satisfactory references and a DBS check
.


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