Location
Suffolk NHS 111 Service
Specialism
111 Call Handlers
Advertising Salary
£9.89 - £12.73
Vacancy Type
Permanent
Schedule Type
Variable Hours

About The Role

Are you passionate about helping others and do you want to make a difference to patients? Have you got a strong customer service background with an ability to work under pressure?

Practice Plus Group are looking for 111 Health Advisor to join our busy NHS 111 call centre in Ipswich on a permanent basis.

111 is a 24/7 service, operating 365 days a year so patients can seek help and advice at any time. It is primarily a non-emergency service and provides advice to the most appropriate healthcare that patients require.

Want to know more? Email us at careers@practiceplusgroup.com

About the Job
As a 111 Health Advisor, you will be answering inbound calls from members of the public in need of medical advice. While we are a non-urgent service, some calls can be emotional, distressing or life-threatening, and there will be times when 999 services (such as an ambulance) may need to be dispatched.

To ensure that our patients are getting the help they need, you’ll gain information from the caller to assess their situation and then use the NHS Pathways script software as well as your own communication skills to produce the best outcome for the patient.

The call centre is open 24/7, 365 days a year, and we have various shifts available throughout both days and nights.

We can offer both part-time and full-time permanent contracts between 20 – 37.5 hours per week and we have a variety of shift patterns for you to choose from to fit around your lifestyle; however as our busiest periods are weekends and weekday evenings, you should expect to work at these times.

As we are a 24/7, 365 days per year service, our contact centre is open on bank holidays (including Christmas) - so you need to be prepared to work some bank holidays to help operate a successful service over our busy times of year.

Pay Rates
  • During training - £9.89 per hour
  • After training - £9.89 per hour (07:00-23:00)
  • Night Rates - £12.73 per hour (23:00-07:00)

In addition to the above pay rates, we also offer:

  • 25 days annual leave, increasing with service up to 28 days per year + bank holidays
  • Company Pension Scheme
  • 2x Life Assurance
  • Contribution towards Eye test and Glasses.
  • Cycle to work scheme – offering discounts rates and payment plans of bicycles and equipment
  • Practice Plus Group perks –offering you discounts and cash back with large retailers.
  • Annual employee recognition award ceremony
  • Employee assistance programme, including support for you and your family
  • Occupational health support
  • Career development opportunities – access to continual professional development, internal opportunities within Practice Plus Group and more
  • Access to our bespoke e-learning system

Training & Support
In order to use the NHS 111 Pathways system and work as a Health Advisor, you’ll need to undertake our extensive training programme which includes completing and passing assessments.

We have two options for the initial NHS Pathways training, followed by a further 8 weeks of support from our experienced team prior to being signed-off to work on your own.

The options are:
Full Time – Monday – Friday (9am – 5pm) - lasting for 4 weeks.
Part Time – Tues, Weds & Thurs (6pm – 10pm) and Sat & Sun, (9am – 5pm) - lasting for 5 weeks.

These courses are run on a monthly basis and it’s essential that you can attend every day of the training.

About You

We are looking for someone with the following skills and experience:
 
  • Hold GCSE/Functional Skills English & Maths at grade C (or equivalent) or above.
  • Previous experience of working and communicating with the public.
  • Have excellent communication skills – including listening and telecommunication.
  • Have good IT and excellent keyboard skills.
  • Have a passion for helping people.

About Us

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.

When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

If you'd like to learn more, please contact Hayley on hayley.applewhaite@practiceplusgroup.com

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

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