Location
South West London OOH
Advertising Salary
£10.47 - £15.65 per hour
Vacancy Type
Casual/Bank
Schedule Type
Part Time

About The Role

Ever thought you could do more with your communication, organisation and administration skills? Join the team supporting our services in South West London, and you’ll get a flexible choice of hours, plus the chance to develop your career.

As the largest independent provider of NHS services, Practice Plus Group is delivering a new model of Integrated Urgent Care that reduces pressures on services and staff. By bringing together NHS 111 call centres, clinical assessment and other urgent care services, we enable patients to access the right care, when they need it. It’s better for everyone.

You will also liaise with patients and monitor the dispatch queue, as well as book Primary Care Centre (PCC) appointments where appropriate.
Accurately record information and refer to the appropriate health professional in a timely manner and assist in the monitoring and reporting on service performance and escalating when needed.
 
Shifts for this role are Friday evenings and Weekends.

Responsibilities

• Handle in/outbound calls promptly and efficiently, dealing with patients in an empathetic and considerate manner.

• Assist the clinical Navigator & co-ordinator at peak times in achieving performance levels.

• Attend quarterly staff meetings and training sessions.

• Keep abreast of changes in services and products.

• General administrative duties including faxing etc.

• Monitor the active case queue to ensure all calls have the correct information and are visible to the correct region.

About You

- Ability to work effectively under pressure accurately and with attention to detail

- Effective telephone manner

- Relevant computer skills and familiarity with word/ email packages.

- Good organisational, administration & communication skills

- Ability to negotiate, influence and persuade as appropriate


What you will get:

Pay: £10.47 per hour (Monday-Friday, 18:00-23:59); £14.61 per hour (Monday-Friday, 00:00-07:59); £11.16 per hour (Weekends, 08:00-23:59); £15.65 per hour (Weekends, 00:00-07:59).

Free online and face-to-face training.

Opportunities for ongoing training and career progression into other operational roles within our services.

Practice Plus Group benefits

About Us

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.  

When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be. 

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

If you'd like to learn more, please contact Mike on [email protected]

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

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