Location
North East Essex Out Of Hours
Specialism
Administration and Business Support
Vacancy Type
Permanent
Schedule Type
Part Time

About The Role

In the role of a Rota Administrator the responsibility is Clinical Rota fill and relationship management for South East Clinical Assessment Service (CAS).

Building and maintaining relationships with the NEE and regional Management Team, Clinicians, Operational colleagues and other healthcare providers and external suppliers.

The post holder’s job will be either based in our Colchester Office or our Ipswich office on a full time, permanent basis.
The post holder has to have the ability to travel to all other Practice Plus Group sites where services are delivered for training and support as required

Key Objectives of the Role: 
1. Effective management and completion of patient records in the system who have not been linked to a GP practice, amalgamations of records where there is a variance, review and co-ordinator of all NEE secure NHS email accounts. 
2. Assist with operational rotas for the service and ensure these are filled in an accurate and timely manner and all sessions are fully covered to ensure delivery of service requirements.
3. Ensure that all the assigned administrative requirements of the OOH service are met 
4. Assistance for the Service and Operational Managers for audit collation, staff files, letters, telephone answering etc.
5. Assist with maintaining the training database.

Key Measures:
 
Ensuring stipulated rota cover is fully achieved accurately and in a timely fashion.
Ensuring administration deadlines are met and maintained
ISO 9001 Achievement and maintained compliance
Database and spreadsheet management and compilation of external and internal reports
CQC support for compliance and evidence recording

Main Responsibilities and Duties:

To provide administration Support to the Service Manager and NEE Management Team working in conjunction with the Service Co-ordinator and Operational Supervisor. This will include any new projects taken on by the organisation.

To attend internal meetings to minute take and circulate minutes and monitor and update all action plans post meetings to those attended as required. This will  include ensuring feedback and ongoing monitoring of any plans This may include aspects of diary management and organisation for the team.

Assisting the Service Co-ordinator in the day to day review and management of training requirements for all NEE staff and clinicians ensuring there are timely reminders. 

Telephone answering/filing/faxing and photocopying.

To ensure the maintenance of administrative systems, including Administration, IT equipment and stock and uniform ordering, This would include petty case and purchase orders. 

To ensure all site maintenance issues are reported and resolved with the landlord for all NEE locations

Work with the Management team to assist with audit compilation, investigation and feedback where necessary, ensuring that all letter templates are issued and processes followed

To assist to ensure action is taken both proactively and reactively ensure to cover for the operational Rota. All queries, allocations, AL updates and changes are completed and amended in an effective and timely manner.

Monitor all NEE group inboxes and review and sign off invoices received against rota.

Ensure that all information, in particular financial information, is correctly recorded and updated on the rota master system.

Build relationships with all clinical staff to ensure effective communications and assistance where necessary with covering sessions at short notice.

Assist with recruitment, interviews and note taking.

Ensure escalation to the NEE Management Team of any unforeseen risks such as shortage of staff on the rota or sickness or any ongoing concerns.

Send confirmations, request emails, Management Communications and audit results to clinicians as requested.

To ensure smooth and effective handover with other members of the team. To cover in the absence of other team members for AL/Sickness.

Any other reasonable tasks requested by the Management Team.

About You

You will be an experienced administrator who is confident with rotas or similar coordination duties. You will have a keen eye for detail and pride yourself on your accuracy. As sudden rota changes may arise, you will also have an organised approach to working and prioritising.

The role would require building a rapport with staff and managers alike, and as such you will have exceptional communication and influencing skills. 

About Us

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.

When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

If you'd like to learn more, please contact Mario Compagnoni - [email protected]

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

Other jobs like this

Location
North East Essex Out Of Hours
Specialism
Administration and Business Support
Vacancy Type
Permanent
Schedule Type
Part Time
Location
Suffolk HMP Highpoint
Specialism
Primary Care Nurses
Advertising Salary
19.72 per hour
Vacancy Type
Bank
Schedule Type
Variable Hours
Location
HMP YOI Moorland
Specialism
Pharmacy
Advertising Salary
Up to £30,743.90‬ per annum depending on experience
Vacancy Type
Permanent
Schedule Type
Full Time