Private Healthcare Coordinator

If you love working with people, have a passion for customer service and an empathetic ear, we would like to hear from you!

We have a unique opportunity in a brand new role to join our growing private healthcare team, helping and supporting private patients across our network of 10 hospitals.  Day to day, you will responsible for taking enquiries from private patients that have chosen to use our outstanding services, ensuring that all patients are dealt with in a professional, courteous and empathetic manner. You will be a key point of call to answer patient queries, take payments and provide information that they may need for their upcoming appointment or operation. It’s a highly rewarding role, where you will be working as part of a team that make a difference to people’s live every day.

We have a comprehensive induction program to ensure you are set up for success - you'll be trained on our services, industry and customer service charter, with an ongoing training programme ensuring you continue to learn and build skills across your career. We also have a great benefits package, with a competitive annual leave allowance and access to Practice Plus Group perks which allows you to save money on everything from your supermarket shop to holidays.

You will be working with a passionate team in a modern office with free parking, and great access to local facilities on your door step including coffee shops, restaurants and shops. The team of supportive and highly experienced & ambitious professionals will make you feel welcome with regular team social events and a great office environment.

About The Candidate

Your professionalism, customer service experience and excellent positive communication skills will be used to give a great experience to private patients. Your analytical skills will allow you to ascertain facts, problem solve and seek answers to queries for customers and your attention to detail will ensure accurate and timely information for patients. 

You will be used to handling a large number of enquiries as well as demonstrating an empathetic and understanding attitude.

Above all, you have a natural ability to help make the lives of others more fulfilling and want to work in an environment where the work can be hard, but also fun and rewarding. Just as important though is your flexibility, belief in teamwork and your ability to use your initiative and prioritise a busy workload. 

Working at Practice Plus Group

Everything we do is focused on providing a high standard of safe and effective patient care. When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. If you want to move up the ladder, we’ll support you. If you just want to stay in your role, that’s fine too.We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive rate and the flexibility to fit your working life around your home life.

To apply for the role click on the link below. If you have any questions contact [email protected] in our friendly resourcing team.