Location
Devon 111
Vacancy Type
Permanent
Schedule Type
Full Time

About The Role

Ever wanted to play your part in an exciting service that really makes a difference to everyone’s lives? Are you looking for a role that will give you the flexibility to work around the School Year?

This is a fantastic opportunity to join us at Practice Plus Group, the largest independent provider of Healthcare to the NHS and fast becoming the largest provider of NHS 111 services in England. As an innovative, award winning provider, with a rating of outstanding with the CQC we are in a period of significant and exciting growth with two new major contracts mobilising this year.

You will have the option to choose your working hours to mirror working time as closely to the school academic calendar as possible. Your contract will be reviewed every August/September to agree and set out the next year’s working weeks and holidays. Contracts are permanent and the weekly hours will be set at full-time with fixed shift patterns.  Additional hours during working weeks or non-working weeks can be worked.

 

In 111 we propose a 42 week Term Time Only contract with stipulations that the additional 3 weeks are worked as follows;

  • 1 week over the Christmas period
  • 1 week over the Easter period
  • 1 week over the Summer holidays

 

This is your chance to train to be a Health Advisor in our 111 contact centre, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.

The extensive training equips you with valuable skills and includes assessments.

You can choose from two training options:

Full-Time Monday-Friday (9am-5pm) for four weeks

Part-Time Tues, Weds, Thurs (6pm-10pm) and Sat-Sun (9am-5pm) for five weeks

You must attend every training day. This is followed by a further eight weeks’ support before you are signed off to work on your own.

About You

What you will need:

  • GCSE/Functional Skills English and Maths at Grade C (or equivalent) or above.
  • Excellent listening and communication skills, ideally with IT and keyboard skills, plus some previous experience of working and communicating with the public.
  • A real passion for helping other people, with the ability to learn all sorts of new skills and to thrive and develop in a fun, friendly, well-supported team.

 

What you will get:

  • Great job security, flexibility over hours (whenever we can), and full support for ongoing career progression into coaching, training and management roles.
  • Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family.
  • Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days, a fantastic range of social events + the option of overtime to boost your earnings.

About Us

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.

When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

If you'd like to learn more, please contact Sarah on [email protected]

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

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