Location
Primary Care IT
Advertising Salary
Competitive Salary
Vacancy Type
Permanent
Schedule Type
Full Time

About The Role

Service Desk Manager – Primary Care IT – Totton 

Are you looking for the next challenge in your career?

Here at Practice Plus Group we are looking for an experienced IT Service Desk Manager to join us on a permanent basis working 37.5 hours a week.

About the role:
In this role you will be required to manage the Service Desk 24/7 operation alongside change management and servicedesk personnel to provide effective guidance and support where necessary. You will be responsible for supervising, motivating and support in the development of the Service Desk Team members on a daily basis.

You will also be responsible for the resourcing and development of the team, including the preparation and coordination of service transition activities, and communications within the business. 
Other duties will include, Overseeing requests, incidents and problems, manage and coordinate urgent and complicated support issues whilst acting as escalation point for all requests and incidents.

You will also Train, coach and mentor Service Desk staff including career development. Oversee staff activities, training material for support staff. You will, as needed, schedule employees working times and provide backup support whilst monitoring the telephone wallboard/telephone PC to ensure best utilisation of team resource to get phone tasks completed. You will ensure customer service standards are being maintained with monthly review of customer satisfaction surveys and responding / escalation of complaints.

About You

The successful candidate will have the following: 

Soft Skills:
Focused on delivery of excellence
Analytical approach with good questioning & listening skills
Good verbal and written communication skills
Confident and self-motivated with a positive can do attitude
Team player, able to mentor and provide guidance to other members of the team 

Technical Skills:
Good working knowledge of Microsoft office applications (Outlook, Excel, Word)
Good working knowledge of Windows operating systems
Manage Engine Analytics plus understanding 
Servicedesk plus understanding
ITIL

About Us

When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

To apply for the role click on the link below. If you have any questions contact Charlie, on charlie.allen@practiceplusgroup.com.

We are one of the UK largest independent sector healthcare providers and work in close partnership with the NHS to deliver more than 50 services throughout the UK. We provide high quality specialist care and excellent results for more than 50,000 patients each year.

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