Patient Experience Administrator

• Act as the point of contact for enquiries relating to patient pathways
• Support the patient experience and engagement initiatives
• Maintain engagement databases
• Meet with patients to collate feedback, using this data to improve access to health
• Work as part of a team to develop action plans and improve signposting to available services
• Support the Patient Engagement Lead and assist in the preparation of the overall project plans and associated work streams
• Support Patient Engagement Lead to provide practical training to staff involved in specific projects, including prisoner Health Orderlies
• Support the Patient Engagement Lead in complaints/concerns processes.
• Undertake Administration tasks to support the service in performance delivery

About you

• Experience of working in an administrative role
• Experience of working in a multi-disciplinary team
• Intermediate IT skills
• Excellent communication skills
• Problem solving skills
• Able to prioritise and complete tasks in a timely manner Working within a high secure environment can be challenging yet rewarding, interesting and stimulating.

This role requires someone who is open to challenge, has the ability to manage workload working in acollaborative way with other colleagues to gain the best outcomes for the patients.

You will need to remain calm with difficult and sometimes hostile patients, be flexible within arestrictive Prison Regime, and be comfortable working in a complex environment.

Prisons are one of the most challenging, yet rewarding places for healthcare professionals to work. If you are looking for a role where you can develop your existing skills and learn something new every day in an environment that never stands still, then this is it!

Practice Plus Group is a specialist provider of NHS services into prison healthcare across over 45 different prisons, young offenders and immigration removal centres. We believe in putting the patient first, regardless of the environment or their history. The prison population is one of the most vulnerable and challenged patient groups in society and the delivery of their health care is conducted within often difficult and demanding environments.

HMP Long Lartin was opened as a category Ctraining prison in 1971.A large segregation unit & a new residentialwing called Perrie Wing was opened at in June1999, designed to hold the most violent anddangerous types of offenders including thoseat risk from others. HMP Long Lartin is now aCategory A men’s prison for those serving aminimum of 4 years.There are eight main residential units at theprison for sentenced inmates. These includesix main residential units (A, B, C, D, Perrie Redand Perrie Blue) and a Segregation plus Pipeunit which are all supported by Healthcare andProgrammes.Long Lartin provides a regime designedto offer prisoners a choice of challengingactivities that will enable them to makethe changes necessary to lead law abidinglives in custody and after release. Activitiesinclude contract work, where prisoners workin workshops and or attending a range ofvocational training opportunities.

Practice Plus Group’s mission is Access to Excellence.  Our core values are; 

• we treat patients and each other as we would like to be treated,
• we act with integrity
• we embrace diversity
• we strive to do things better together. 
• Patients can only access excellence if we commit to living our values in everything we do when we’re at work.

If you share these values and have transferable skills we want to meet you!