Location
West Midlands HMP Long Lartin
Specialism
Administration and Business Support
Vacancy Type
Permanent
Schedule Type
Full Time

About The Role

The role
 
As a Patient Experience Administrator you will:
  • Act as the point of contact for enquiries relating to patient pathways
  • Support the patient experience and engagement initiatives
  • Maintain engagement databases
  • Meet with patients to collate feedback, using this data to improve access to health
  • Work as part of a team to develop action plans and improve signposting to available services
  • Support the Patient Engagement Lead and assist in the preparation of the overall project plans and associated work streams
  • Support Patient Engagement Lead to provide practical training to staff involved in specific projects, including prisoner Health Orderlies
  • Support the Patient Engagement Lead in complaints/concerns processes.
  • Undertake Administration tasks to support the service in performance delivery
 
You will;
 
Provide support to the team to ensure outstanding patient experience. You will work closely and buildstrong relationships with patients, healthcare and prison colleagues to ensure the patient is at thecentre of service delivery.
 
Deliver support to assist the team in managing compliments and complaints, to ensure patients’needs are met.
This will include chasing appointments and providing written responses to patientswhere appropriate.
 
Inspire excellence by forging strong links with our partners and stakeholders and providing a servicethat people can trust, feel safe within, and feel proud of.
 
Promote best practice and equality and diversity principles by respecting the privacy, dignity, needsand beliefs of patients, carers and colleagues and by behaving in a manner which is welcoming toand of the individual, is non-judgmental and respects their circumstances, feelings priorities andrights.
 
Share knowledge, skills and expertise to ensure safe care, working within multi-disciplinary teamsand supporting each other to do a great job.
 

About You

About you

  • Experience of working in an administrative role
  • Experience of working in a multi-disciplinary team
  • Intermediate IT skills
  • Excellent communication skills
  • Problem solving skills
  • Able to prioritise and complete tasks in a timely manner Working within a high secure environment can be challenging yet rewarding, interesting and stimulating.

This role requires someone who is open to challenge, has the ability to manage workload working in acollaborative way with other colleagues to gain the best outcomes for the patients.

You will need to remain calm with difficult and sometimes hostile patients, be flexible within arestrictive Prison Regime, and be comfortable working in a complex environment.

 
Salary and Benefits
 
This is a Full time role working 37.5 hours per week. The salary for this role is up to £21877- Depending on experience  
 
 
 
 

About Us

Prisons are one of the most challenging, yet rewarding places for healthcare professionals to work. If you are looking for a role where you can develop your existing skills and learn something new every day in an environment that never stands still, then this is it!

Practice Plus Group is a specialist provider of NHS services into prison healthcare across over 45 different prisons, young offenders and immigration removal centres. We believe in putting the patient first, regardless of the environment or their history. The prison population is one of the most vulnerable and challenged patient groups in society and the delivery of their health care is conducted within often difficult and demanding environments.

HMP Long Lartin was opened as a category Ctraining prison in 1971.A large segregation unit & a new residentialwing called Perrie Wing was opened at in June1999, designed to hold the most violent anddangerous types of offenders including thoseat risk from others. HMP Long Lartin is now aCategory A men’s prison for those serving aminimum of 4 years.There are eight main residential units at theprison for sentenced inmates. These includesix main residential units (A, B, C, D, Perrie Redand Perrie Blue) and a Segregation plus Pipeunit which are all supported by Healthcare andProgrammes.Long Lartin provides a regime designedto offer prisoners a choice of challengingactivities that will enable them to makethe changes necessary to lead law abidinglives in custody and after release. Activitiesinclude contract work, where prisoners workin workshops and or attending a range ofvocational training opportunities.

Practice Plus Group’s mission is Access to Excellence.  Our core values are; 

  • we treat patients and each other as we would like to be treated,
  • we act with integrity
  • we embrace diversity
  • we strive to do things better together. 
  • Patients can only access excellence if we commit to living our values in everything we do when we’re at work.

If you share these values and have transferable skills we want to meet you!

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