Location
Worcester Out Of Hours
Specialism
111 Call Handlers
Advertising Salary
£10.19 - £13.11 per hour
Vacancy Type
Permanent
Schedule Type
Full Time

About The Role

Are you an experienced NHS 111 Pathways Trained Health Advisor?

Would you like a Golden Hello of up to £1500?

Ever wanted to play your part in an exciting service that really makes a difference to everyone’s lives? As a key member of our 111 team in Worcester you’ll be doing just that.

As the largest independent provider of NHS services, Practice Plus Group is delivering a new model of Integrated Urgent Care that reduces pressures on services and staff. By bringing together NHS 111 call centres, clinical assessment and other urgent care services, we enable patients to access the right care, when they need it. It’s better for everyone.

This is your chance to train to be a Health Advisor in our 111 call centre, handling calls from members of the public. You’ll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, you’ll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.

The extensive training equips you with valuable skills and includes assessments. The training is full-time Monday - Friday (9am-5pm) for four weeks commencing Monday 20th June. You must attend every training day. This is followed by a further eight weeks’ support before you are signed off to work on your own.

Once you’ve completed your training, you can join the team full time or part time on a variety of shift patterns to suit your lifestyle. However, please note that this is a 24/7, 365-days-a-year service and is particularly busy at weekends and weekday evenings – so you should expect to work at these times, plus some bank holidays, which may include Christmas.

About You

What you will need:

  • GCSE/Functional Skills English and Maths at Grade C (or equivalent) or above.
  • Excellent listening and communication skills, ideally with IT and keyboard skills, plus some previous experience of working and communicating with the public.
  • A real passion for helping other people, with the ability to learn all sorts of new skills and to thrive and develop in a fun, friendly, well-supported team.
 

What you will get:

  • Pay: £10.19 per hour– daytime and during training (07:00-23:00); £12.67 per hour – contractual night rate (23:00-07:00); £13.11 per hour – Red Zone night rate (23:00-07:00) – when working a night shift your pay rate is enhanced to Red Zone rate over weekends.

  • 25 days’ annual leave, increasing with service up to 28 days per year + bank holidays.

    • Golden Hello of £1,500 (pro rata for part-time) payable after six months.
  • Great job securityflexibility over hours (whenever we can), and full support for ongoing career progression into coaching, training and management roles.
  • Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family.
  • Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days, a fantastic range of social events + the option of overtime to boost your earnings.

About Us

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.

When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

If you'd like to learn more, please contact Valentin on valentin.baciu@practiceplusgroup.com or Hayley on hayley.applewhaite@practiceplusgroup.com

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

 

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