Location
Suffolk NHS 111 Service
Specialism
111 Call Handlers
Advertising Salary
£10.19 - £13.11
Vacancy Type
Permanent
Schedule Type
Part Time

About The Role

Are you passionate about patient care and support? Do you have experience in the Care Sector, Customer Services either face to face or over the telephone or maybe you have Call Centre background with an interest in care, with a skill to work under pressure? Are you looking for a rewarding career path where you can make a difference?

Practice Plus Group a large independent provider of NHS services are looking for NHS 111 Call Handlers/Health Advisors to join our busy call centre in Ipswich. It is primarily a non-emergency service and provides advice to the most appropriate healthcare that patients require.

As a 111 Health Advisor, some calls can be emotional, distressing or life-threatening,  you might book patients in to see local A&E department or emergency dental services, or pharmacy – as well as send an ambulance should the patient’s condition be serious or life threatening.

Our centre operates a 24/7 service, working 365 days a year, so full time, part time and flexible shift options are available on a permanent contract between 20- 37.5 hours per week. We offer you the option to choose your own day, evening and weekend shifts, to fit around your lifestyle; providing you with the opportunity to work just a couple of weekends each month alongside some midweek shifts.

About you:

  • Excellent communication skills with ability to speak clearly over the telephone.
  • A high level of customer service experience
  • Able to act with resilience and to be able to remain calm, especially when under pressure.
  • Compassionately dealing with emotional, distressing or life threating calls.
  • Be computer literate, able to demonstrate keyboard skills while taking calls, logging calls accurately and updating information.
  • Commitment to undertake extensive training to be fully licensed NHS Pathway user.
  • GCSE/Functional Skills English and Maths at Grade C (or equivalent) or above.
  • Due to the nature of this role you must be over 18 years of age.

    NHS Pathway Training
    In order to be licensed to use the NHS 111 Pathways system Health Advisors are required to successfully complete training and pass assessments to provide you with the necessary skills and clinical knowledge, this will be followed by a further 8 weeks of support from our experienced team prior to being signed-off to work on your own.  You can choose from the following training options:

  • Monday 5th September Full Time - Monday to Friday, (9:00am-5:00pm) for 4 weeks
  • Saturday 24th September Part-time - Tues, Weds, Thurs (6pm-10pm) and Sat-Sun (9am-5pm) for 5 weeks
  • Monday 26th September Full Time - Monday to Friday, (9:00am-5:00pm) for 4 weeks

What we offer:

£10.19 - £13.11 shift dependent + overtime potentially available to boost your income

In addition to the above pay rates, we also offer:

  • 25 days annual leave, increasing with service up to 28 days per year + bank holidays
  • Company Pension Scheme
  • 2x Life Assurance
  • Contribution towards Eye test and Glasses.
  • Cycle to work scheme – offering discounts rates and payment plans of bicycles and equipment
  • Practice Plus Group perks –offering you discounts and cash back with large retailers.
  • Annual employee recognition award ceremony
  • Employee assistance programme, including support for you and your family
  • Occupational health support
  • Career development opportunities – access to continual professional development, internal opportunities within Practice Plus Group and more
  • Access to our bespoke e-learning system

 

About Us

When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go, there are multiple career opportunities and all come with training and salary progression. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

If you'd like to learn more, please contact Nicola on [email protected]

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.



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