Location
Practice Plus Group Hospital Plymouth
Specialism
Administration and Business Support
Advertising Salary
£17374.50 Pro Rata
Vacancy Type
Permanent
Schedule Type
Part Time

About The Role

Purpose of Role:

To work as a member of the administration team to act as the first point of contact for all patients and visitors entering the hospital, ensuring that all communications with patients is in a professional and courteous manner, which endorses the patient centred approach of the team.  To assist in the operational function of the hospital.

Scope of role:

To provide a professional and patient focused receptionist role, greeting patients on entry to the hospital and creating a calm and reassuring atmosphere for patients. This role will include weekend and evening working.

This job description is for the position within the administration team.  However, from time to time it is anticipated that you may be asked to rotate amongst departments.  This may be for training or holiday cover. 

Key tasks/Result areas

 

  • To help support the Reception service to patients, staff and visitors. To meet and greet all arrivals in a professional and customer/patient centred approach in line with the customer service standards of Care UK.
  • To identify and register new patients referred to the centre using eRS, the Patient Administration System (PAS) and other windows based applications.
  • To answer telephone calls from patients, GP surgeries and other hospital staff on all aspects relating to booking appointments, patient admissions and patient referral letters.
  • To provide advice in all matters relating to patient appointments, both by telephone and face to face.
  • To use the computer system to record patient information including cancellations, DNA’s and patient attendance within the Hospital.
  • To pull patient information together where appropriate for outpatient clinics.
  • Attend meetings when required
  • You may be required to learn all roles within the admin team. This will include medical records, pre-surgery phone calls and theatre scheduling.
  • Provide cover for other departments in the event of staff shortages.
  • To be flexible to work to shift patterns which will include evenings and weekend working hours.

About Us

Working at Practice Plus Group

Everything we do is focused on providing a high standard of safe and effective patient care. When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. If you want to move up the ladder, we’ll support you. If you just want to stay in your role, that’s fine too. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive rate and the flexibility to fit your working life around your home life.

To apply for the role click on the link below. If you have any questions contact lauren.mackie@practiceplusgroup.com in our friendly resourcing team.

We will contact all shortlisted candidates but please note Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities. Applicants must have the right to work in the EU.

We are one of the UK largest independent sector healthcare providers and work in close partnership with the NHS to deliver more than 50 services throughout the UK. We provide high quality specialist care and excellent results for more than 50,000 patients each year.

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