Location
Worcester Out Of Hours
Specialism
Administration and Business Support
Advertising Salary
Competitive hourly rate between £10.70 - £15.20
Vacancy Type
Bank
Schedule Type
Flexi

About The Role

As a dedicated Coordinator who enjoys a busy, ever changing work environment we need you to join our growing team at the Worcester Out of Hours (OOH) service on a bank basis.

The Worcester OOH service provides advice, information and treatment for NHS patients who become unwell during the out-of-hours period when their own GP surgery is closed.

The OOH service operates throughout a number of locations within Worcester, however you will be mainly based in our administration office.

The Coordinator is the key link and liaison point for all members of staff and is responsible for the management, escalation and reporting of our Service.

Responsibilities
You will be responsible for managing call volumes within triage pool and home visits to ensure we’re meeting our targets. Overseeing the whole service and providing direction/distribution of workload and support. You will also Manage and directing the Coordinator Assistants to provide adequate support whilst completing the Coordinator’s log, reporting any problems, escalation, concerns or absence/lateness on shift.

Pay Rates

Mon - Fri, 08:00 – 23:59                           £10.70

Mon - Fri, 12:00 - 07:59                            £13.53

Weekends, 08:00 - 23:59                           £12.76

Weekends, 00:00 – 07:59                           £15.20


We can also offer you
  • Regional/national opportunities
  • Free online and face-to-face training
  • Online discounts
We can offer you:

We have bank positions available as both Coordinator & Coordinator Assistant, where you have the flexibility to choose when you work.

We are open from 18.30 – 08.00 Monday – Friday and 08.00 – 08.00 (24 hours) over the weekends and Bank Holidays so you will be required to work between these times.


About You

The Requirements

•Excellent telephone manner and interpersonal skills
•Previous experience within an administrative role
•Good IT skills and an understanding of data protection
•Sound knowledge and understanding of IT and Microsoft Office.
•An understanding of the OOH national standard targets would be advantageous

About Us

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.

When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

If you'd like to learn more, please contact Charlie Allen - Charlie.Allen@practiceplusgroup.com or call 07922018830.

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

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