Location
Practice Plus Group Hospital Plymouth
Specialism
Administration and Business Support
Advertising Salary
Up to £8.91 per hour
Vacancy Type
Permanent
Schedule Type
Full Time

About The Role

If you are looking to join an energetic and vibrant organisation that truly makes a difference to people’s lives on a daily basis we would like to hear from you. We are looking for an experienced Receptionist to join the team. Our team members are adaptable, friendly, polite and caring. They enjoy working as a team with people from different cultures and backgrounds. Do you share these values? Then we could have just the role for you.

About the role

You will work as a member of the administration team to provide a comprehensive administration/booking role to the Unit, ensuring that all communications with patients is in a professional and courteous manner, which endorses the patient centred approach of the team.  As well as assisting in the operational function of the Unit. 

You will provide a professional and patient focused booking and administration role, supporting the clinical team within the Hospital.  To provide reception services, greeting patients on entry to the hospital.

Key tasks/Result areas

 

·      To help supportthe Reception service to patients, staff and visitors.  To meet and greet all arrivals in aprofessional and customer/patient centred approach in line with the customerservice standards of Care UK.

·      To identify andregister new patients referred to the centre using eRS, the PatientAdministration System (PAS) and other windows based applications.

·      To answertelephone calls from patients, GP surgeries and other hospital staff on all aspectsrelating to booking appointments, patient admissions and patient referralletters.

·      To provide advicein all matters relating to patient appointments, both by telephone and face toface.

·      To use thecomputer system to record patient information including cancellations, DNA’sand patient attendance within the Hospital.

·      To pull patientinformation together where appropriate for outpatient clinics.

·      Attend meetingswhen required

·      You may berequired to learn all roles within the admin team. This will include medicalrecords, pre-surgery phone calls and theatre scheduling.

·      Provide cover forother departments in the event of staff shortages. 

·      To be flexible towork to shift patterns which will include evenings and weekend working hours.

 

About Us

Working at Practice Plus Group

Everything we do is focused on providing a high standard of safe and effective patient care. When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. If you want to move up the ladder, we’ll support you. If you just want to stay in your role, that’s fine too. We’ll help you be the best you can be.

We want our team members to feel motivated and rewarded. So we offer a competitive rate and the flexibility to fit your working life around your home life.

To apply for the role click on the link below. If you have any questions contact lauren.mackie@practiceplusgroup.com in our friendly resourcing team, or call 07557772185.

We will contact all shortlisted candidates but please note Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities. Applicants must have the right to work in the EU.

We are one of the UK largest independent sector healthcare providers and work in close partnership with the NHS to deliver more than 50 services throughout the UK. We provide high quality specialist care and excellent results for more than 50,000 patients each year.

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