Out of Hours Supervisor – Gloucestershire
Do you believe that everyone makes a difference?
Do you have the passion and dedication to deliver excellent customer service?
If so, look no further, as this could be the job for you!
Key Responsibilities
As a dedicated Out of Hours Supervisor, you will be a part of an ever changing work environment looking after our GP Out of Hours team in Gloucestershire and supporting our other GP Out of Hours in the West Midlands.
You will supervise the team of Practice Plus Group’s Co-ordinators and Co-ordinator Assistants and ensure the highest quality of service delivery for Practice Plus Group patients, whilst maximising resource utilisation to ensure the service meets all relevant contractual and regulatory standards. You will actively influence, monitor and report on service performance and work with the Operations Manager to review any poor performance against Key Performance Indicators.
You will be responsible for the efficient and accurate delivery of the Coordination and Navigation functions in the regions OOH service. You will have line management of Co-ordinators, Co-ordinator Assistants, Operational Navigators in conjunction with Practice Plus Group’s Human Resources team. This will include performance management, time-keeping, sickness/leave monitoring and advance adjustments to the rota where necessary.
Who we’re looking For
We are looking for an individual who has the ability to work under pressure, implementing there excellent communication skills whilst being able to type quickly and accurately, with attention to detail. Having good organizational and IT skills will help you to be successful in this role. Great interpersonal skills will also be advantageous.