Location
Gloucestershire Out Of Hours
Specialism
Administration and Business Support
Advertising Salary
Competitive Salary up to £26,000
Vacancy Type
Permanent
Schedule Type
Full Time

About The Role

Out of Hours Supervisor – Gloucestershire

Do you believe that everyone makes a difference?
Do you have the passion and dedication to deliver excellent customer service?
If so, look no further, as this could be the job for you! 

Key Responsibilities

As a dedicated Out of Hours Supervisor, you will be a part of an ever changing work environment looking after our GP Out of Hours team in Gloucestershire and supporting our other GP Out of Hours in the West Midlands.

You will supervise the team of Practice Plus Group’s Co-ordinators and Co-ordinator Assistants and ensure the highest quality of service delivery for Practice Plus Group patients, whilst maximising resource utilisation to ensure the service meets all relevant contractual and regulatory standards.  You will actively influence, monitor and report on service performance and work with the Operations Manager to review any poor performance against Key Performance Indicators.

You will be responsible for the efficient and accurate delivery of the Coordination and Navigation functions in the regions OOH service. You will have line management of Co-ordinators, Co-ordinator Assistants, Operational Navigators in conjunction with Practice Plus Group’s Human Resources team. This will include performance management, time-keeping, sickness/leave monitoring and advance adjustments to the rota where necessary.

Who we’re looking For

We are looking for an individual who has the ability to work under pressure, implementing there excellent communication skills whilst being able to type quickly and accurately, with attention to detail. Having good organizational and IT skills will help you to be successful in this role. Great interpersonal skills will also be advantageous.


About You

What We Can Offer You

Our North and West Regions has OOH sites across Warwickshire, Worcestershire and Gloucestershire.  Our Out of Hours service is between the hours of 6:30 pm - 8am Monday to Friday and all weekends and Bank Holidays. This role will offer 37.5 hours per week for someone looking for a full time position in an inspirational and dynamic business. There is a requirement to participate in an ‘on call’ rota and you will receive additional payments for being on call.

We can also offer you:

• Up to £26,000 per annum
• 25 days annual leave + 8 public holidays
• Company Pension Scheme
• Regional/national opportunities
• Free online and face-to-face training
• Cycle to work scheme
• Online discounts


About Us

Application Process & Additional Information
 
Once you have applied to this job, you will be contacted by the recruitment team by phone or email if you have been shortlisted for interview. If you would like a full comprehensive Job Description or have any questions, please email rebecca.morris2@practiceplusgroup.com

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.
Practice Plus Group are committed to creating a diverse environment and we are proud to be an equal opportunity employer. Practice Plus Group reserve the right to close this advert early, if a sufficient number of applications have been received.

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